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Rohit Kumar Prajapati

Rohit Kumar Prajapati

German Language expert

Customer Service / Support

Delhi, Delhi

Social

About Rohit Kumar Prajapati:

I am a German language expert with six years of work experience.

I am passionate about promoting the German language and culture, and I continuously seek to expand my knowledge and skills in the field.

Experience

As a German language expert, I have to respond to German customers via chats. I have to support the German customers of Klarna-Bank, related to their queries of Klarna Bank Account, Klarna Credit Card, Klarna financing account, order and purchases history.
Manage to solve any problems that may arise, by responding to live chat within 60 seconds, thereby improving customer service rating. Assist the Klarna Credit Card holders with account queries, billing issues, payment arrangements financial planning and service promotions.
Translate documents for the English support team as well as customer needs.

Education

As a German language expert, I have to respond to German customers via chats. I have to support the German customers of Klarna-Bank, related to their queries of Klarna Bank Account, Klarna Credit Card, Klarna financing account, order and purchases history.
Manage to solve any problems that may arise, by responding to live chat within 60 seconds, thereby improving customer service rating. Assist the Klarna Credit Card holders with account queries, billing issues, payment arrangements financial planning and service promotions.
Translate documents for the English support team as well as customer needs.

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