Rudra Goyal

An experienced investigation specialist with 3+ years at Amazon handling end-to-end German marketplace claims, I bring a strong process orientation, cross-market support knowledge, and a proven record of customer-first resolution. I’m now seeking an opportunity in fintech/operations where I can blend my analytical thinking and marketplace experience — with German exposure as a value-add.”

I’m an experienced investigation specialist with 3+ years in risk operations, fraud analysis, and transaction dispute handling at Amazon. I’ve managed thousands of A-to-Z claims across global marketplaces (DE, ES, AU, etc.), ensuring policy-aligned resolutions, risk mitigation, and customer protection at scale.

My expertise lies in identifying fraud and abuse patterns, conducting data-driven investigations, and making high-judgment decisions to maintain platform integrity. With strong accuracy (99% DQ) and a high daily caseload (~70 cases/day), I’ve thrived in fast-paced, SLA-driven environments.

Having worked closely with legal and compliance teams, I bring a solid understanding of policy enforcement, SOP optimization, and real-world risk management. I’m now looking to transition into fintech, trust & safety, or risk-focused roles where I can apply this experience to a more impact-driven, customer-trust-focused mission.

Bachelor’s in German (Honours) – Focused on German language proficiency, literature, and the cultural, political, and historical contexts of German-speaking countries. Developed strong analytical, communication, and cross-cultural understanding through in-depth study of texts, media, and socio-political developments.