Rudrapriya Nandi

Technical support specialist with a background in customer service. Balanced skills in analysing and evaluating computer issues and assisting customers using terms they can understand. I am adept at making critical decisions, expertise in analysis and quantitative problem-solving skills, dedicated to company growth and 
improvements.

I have gained a keen interest in Cloud computing and aspire to gain more skills in the cloud domain.

Supervise cases in Ticketing tool queues. Receive P1-P3 Incidents, Work Orders, or "Task Tickets" in Zendesk Look into the reported issue/approved work order and address it within agreed SLA'S. Resolve & update the ticket after selecting a relevant resolution. Also worked on Service Now and Jira ticketing platform respectively.

Troubleshooting issues related to Hardware, OS, Standard Office Suite, and Browsers. Hardware support to Desktops(Registers and Workstations), Laptops Transfer and removal of business-specific applications and their upgrades. Direct unresolved issues to the next level of support teams.

 Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow up and update client status and information

EDUCATION

Graduated from University of Calcutta with Bachelor in Biological Sciences. Physiology Zoology Chemistry was my core subject.

CERTIFICATES

 Diploma in Desktop Publishing (07/2018 - 08/2019) Certificate of Basic Multimedia (08/2019 - 02/2020)