Rupa Thangamani

A highly qualified professional with 22 years of experience in leadership, strategy, and operations across the military, corporate, and state government sectors. Proven expertise in change management and developing high-performing teams to achieve mission-critical goals. Adept at navigating complex and high-pressure environments to consistently deliver results.

Assistant Director, Department of Ex-servicemen Welfare, Government of Tamil Nadu 2014 till date • Leadership & Administration: Provides executive oversight to a 21-person administrative staff, driving operational efficiency and service delivery excellence with a dependant strength of 7000 – 10000 in average. • Financial & Asset Management: Protects and maintains an asset portfolio valued at over ₹50 crore. Responsible for approving ₹3–5 crore in annual welfare grants and ensuring rigorous financial oversight. • Veteran and Family Welfare: Manages and directs the delivery of extensive welfare programs, including scholarships, financial aid, and entrepreneurship assistance, leveraging both central and state government schemes • Compliance & Implementation: Ensures the strict adherence to eligibility criteria and regulatory compliance for all welfare schemes, enhancing program integrity and accountability. • Managing strategic relationships with the District Administration and Police Department to facilitate comprehensive welfare services for serving and retired service members and their families. This includes resolving grievances and ensuring access to available benefits and schemes. • Coordinates with the Police Department to mobilize and deploy ex-servicemen for election security duty, also known as "election Bandobust". 2 | P a g e • Military Engagement: Serves as a primary liaison with armed forces commands to address welfare needs and coordinate joint activities. • Government Relations: Builds and maintains partnerships with government departments to align welfare programs with public sector initiatives and secure resources. • Private Sector Outreach: Cultivates relationships with private entities to generate support and funding for welfare activities through corporate social responsibility (CSR) programs. • Managed legal cases to ensure regulatory compliance and safeguard company assets. • Developed and implemented Standard Operating Procedures (SOPs) to enhance administrative efficiency. Achievements • Recipient of the highest Armed Forces Flag Day Collection nationwide for two consecutive years at the district level (2019 – ₹4.4 Cr and 2020 – ₹6.37 Cr). • Strategically navigated and resolved complex compassionate appointment and pension cases, providing resolutions for veteran families where sensitive issues like plural marriages, fraud, and incomplete documentation were involved. Providing critical support to the veterans and their families by engaging directly with senior authorities to deliver a 100% success rate for all eligible cases, protecting the families' futures. Joint General Manager Operations, at ISS SDB Security Service 2011-2014 • Spearheading security operations valued at ₹4.5 Crores per month, managing a workforce of 3,000–3,500 security personnel across diverse sectors. • Consistently delivering 35% annual profitability growth through strategic planning, cost optimization, and operational excellence. • Achieved 25% new business acquisition, 85% on-time billing & collections, 70% recruitment efficiency, and 100% client retention through enhanced service delivery, proactive engagement, and focused training initiatives. • Managing high-value clientele including international banks (front & backend operations), IT firms and data centres, commercial complexes, hospitality, and residential sectors. Achievements • Business Continuity & Crisis Management: Led successful evacuation operations during critical incidents at Scope International (Standard Chartered Global Centre) and Royal Bank of Scotland. 3 | P a g e • Special Security Assignments: Delivered high-profile event protection during bomb threats, celebrity visits, audio launches, and VIP weddings (e.g., Express Avenue Mall, RBS events). • Loss Prevention & Investigation: Mitigated major risks through strategic negotiation, theft investigation, recovery actions, and reinforced women’s safety protocols across client sites. Major- Indian Army 2005- 2011 • Directed high-stakes operations in a unit up to a strength of 1100, ensuring operational readiness and comprehensive resource management across varying circumstances. • Successfully executed a diverse range of tasks, from training and logistics to strategic vendor and inventory management. Achievements • Participated as Commander - CGTF B in Ex Shanke Shakthi and as CGTF A in Regiment CETC • Led teams and managed complex operations spanning troop command, supply chain, and mechanical transport logistics to ensure mission success under demanding conditions Lecturer – Computer Science Department2003-2004 Community Building • Awarded by Indian Medical Association on International Women’s Day • Involved in arranging motivational speech to students to join Indian Armed Forces.

Post Graduation in Computer Science