Ruqaiyah Giletwala

I am a highly experienced Senior Revenue Ops Analyst with 4 years of experience in the tech industry. I have a proven track record of success in developing and implementing data-driven solutions that have improved customer satisfaction, increased sales, and reduced costs.
I am proficient in a variety of data analysis and reporting tools, including Gainsight, Salesforce, and SQL. I am also skilled in creating and automating customer surveys, as well as developing training playbooks for other members of my team.
I am a highly motivated and results-oriented individual with a strong attention to detail. I am also a team player and have a proven ability to work effectively with cross-functional teams.

I worked with the customer success team to develop a new customer satisfaction survey that resulted in a 20% increase in response rate. The survey also helped the team identify areas where they could improve their customer service.
I created a training playbook for new members of the revenue operations team that helped them quickly learn the ropes and become productive members of the team. The playbook has been used by several new team members and has been well-received.
I implemented a new AE-Customer Success process that has reduced the SLA by 60%. This has resulted in a significant improvement in customer satisfaction and has saved the company a significant amount of money.
I am confident that my skills and experience would be a valuable asset to your team. I am eager to learn more about the Revenue Analyst role at your company and discuss how I can contribute to your success.

Bachelor’s in Business Management with specialisation in International Business