Sachin Prasad

• Strategic Salesforce Implementation & Optimization:
• Leading the implementation, customization, and optimization of Salesforce to support end-to-end project ensuring alignment with evolving business and CRM objectives.
• Collaborating with cross-functional teams to gather and analyse business requirements, translating them into scalable Salesforce solutions, smart dashboards, and streamlined workflows to enhance operational efficiency.
• Leveraging expertise across Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) to drive innovation, system expansion, and digital transformation.

• Operations & System Management:
• Managing day-to-day Salesforce operations through internal ticketing systems, including user setup, profile management, and configuration of fields, layouts, validation rules, and automation to support business-as-usual activities.
• Executing bulk data operations across standard and custom Salesforce objects (Accounts, Contacts, Campaigns, etc.) using tools such as Data Loader, Data Import Wizard, and Workbench.
• Building and maintaining real-time Salesforce reports and dashboards, delivering actionable insights to leadership and operational teams.
• Managing integrations to ensure seamless data flow between Salesforce and external systems: ERP - Certinia, Supply Chain - Chainpoint, Certification - INTACT, Training - Trackstar, Communication -Mailchimp, Ownbackup, Rollup Helper, Conga, S-Docs and Jotform.

• Data Governance & Quality Assurance:
• Driving data integrity initiatives in partnership with data owners and Salesforce champions to ensure clean, accurate, and up-to-date data for decision-making.
• Implementing automated validation rules, reporting mechanisms, and dashboards to enforce data quality and support strategic analysis.
• Tracking and assessing new Salesforce releases and emerging software features, proactively identifying opportunities for continuous improvement.

• Stakeholder Engagement & Training:
• Developing and maintaining system documentation, SOPs, and governance materials to support internal training and digital capacity building across teams.
• Conducting user training and workshops to increase adoption and enhance user experience.

• Vendor & Technology Management:
• Supervising external Salesforce consultants and vendors to ensure timely, high-quality project delivery aligned with business transformation goals.
• Managing vendor relationships for ERP and IVR solutions, including contract negotiation, performance monitoring, and system integration with Salesforce.
• Researching and evaluating emerging technologies and tools to improve process efficiency and support organizational innovation.

• Strategic Salesforce Implementation & Optimization:
• Leading the implementation, customization, and optimization of Salesforce to support end-to-end project ensuring alignment with evolving business and CRM objectives.
• Collaborating with cross-functional teams to gather and analyse business requirements, translating them into scalable Salesforce solutions, smart dashboards, and streamlined workflows to enhance operational efficiency.
• Leveraging expertise across Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) to drive innovation, system expansion, and digital transformation.

• Operations & System Management:
• Managing day-to-day Salesforce operations through internal ticketing systems, including user setup, profile management, and configuration of fields, layouts, validation rules, and automation to support business-as-usual activities.
• Executing bulk data operations across standard and custom Salesforce objects (Accounts, Contacts, Campaigns, etc.) using tools such as Data Loader, Data Import Wizard, and Workbench.
• Building and maintaining real-time Salesforce reports and dashboards, delivering actionable insights to leadership and operational teams.
• Managing integrations to ensure seamless data flow between Salesforce and external systems: ERP - Certinia, Supply Chain - Chainpoint, Certification - INTACT, Training - Trackstar, Communication -Mailchimp, Ownbackup, Rollup Helper, Conga, S-Docs and Jotform.

• Data Governance & Quality Assurance:
• Driving data integrity initiatives in partnership with data owners and Salesforce champions to ensure clean, accurate, and up-to-date data for decision-making.
• Implementing automated validation rules, reporting mechanisms, and dashboards to enforce data quality and support strategic analysis.
• Tracking and assessing new Salesforce releases and emerging software features, proactively identifying opportunities for continuous improvement.

• Stakeholder Engagement & Training:
• Developing and maintaining system documentation, SOPs, and governance materials to support internal training and digital capacity building across teams.
• Conducting user training and workshops to increase adoption and enhance user experience.

• Vendor & Technology Management:
• Supervising external Salesforce consultants and vendors to ensure timely, high-quality project delivery aligned with business transformation goals.
• Managing vendor relationships for ERP and IVR solutions, including contract negotiation, performance monitoring, and system integration with Salesforce.
• Researching and evaluating emerging technologies and tools to improve process efficiency and support organizational innovation.

MBA HR (Distance Learning)

B.Tech (Computer Science)