sairamgopalreddy kovvuri

I am an Operations Workforce Analyst SME with expertise in forecasting, capacity planning, real-time operations, and
performance analysis. Skilled in optimizing staffing, improving SLA adherence, reducing operational gaps, and driving
productivity through data-driven insights. Experienced in enhancing operational accuracy, supporting leadership with
actionable reports, and aligning workforce deployment with business goals to achieve efficiency and operational excellence.

As Operations Workforce Analyst SME responsible for analyzing real-time operations, evaluating workforce performance, and
ensuring optimal resource allocation. Skilled in forecasting workloads, planning schedules, and identifying productivity gaps to
enhance operational efficiency. Expert in monitoring KPIs, generating actionable insights, and supporting leadership decisions
to maintain service quality and SLA adherence. Proficient in workforce optimization, capacity planning, and implementing
process improvements to drive operational excellence in fast-paced environments.regarding projects.
Roles & Responsibilities – Operations Workforce Analyst
1. Workforce Forecasting & Scheduling: Analyze historical data and real-time operations to accurately forecast workload
volumes and plan optimal staffing schedules.
2. Real-Time Operations Monitoring: Track ongoing operations, identify performance deviations, and adjust workforce
allocation to maintain service levels.
3. Performance Analysis & Reporting: Monitor KPIs and operational metrics, generate reports, and provide actionable
insights to leadership for decision-making.
4. Capacity Planning & Resource Optimization: Ensure adequate staffing to meet operational demands while optimizing
workforce utilization and minimizing idle time.
5. Backlog & Productivity Management: Identify operational bottlenecks, prioritize tasks, and implement strategies to
improve productivity and reduce delays.
6. Process Improvement: Recommend and implement operational process enhancements to improve efficiency, accuracy,
and quality of service delivery.
7. Cross-Functional Collaboration: Work closely with operations, HR, and leadership teams to align workforce planning
with business goals.
8. SLA & Quality Assurance: Ensure adherence to Service Level Agreements (SLAs) and maintain high standards of
operational quality.
9. Strategic Support & Decision-Making: Provide insights and data-driven recommendations to senior management for
workforce planning, cost optimization, and operational excellence.Professional Projects:
Robin: This project helps the fulfillment associates to identify type of damaged happened on products and replace them
with good products from bulk of products which will reduce the human force and it saves lot of time and improves
customer satisfaction and helps to maintain the quality of product. I worked in this project by closely observing the
workforce & scheduling required and took responsibility in training AA's on this project.
Clickable: This project helps to fast pick of product from fulfillment center from lakhs of products in FC so that time for
searching the product will be reduced and fast delivery will happen which will increase the customer satisfaction. I
worked with the client in this project by closely observing the workforce & scheduling required and took responsibility in
training AA's on this project

I have graduated from lovely professional university from domain of Electronics and Communication Engineering . As i am
from technical background i am good in both software and hardware skills . I have learned few major subjects like
networking,signalling , IOT, Micro controllers and programming and i am part of many major projects done in university level
and on other hand i am part of AISEC international student organization where i have learned team work , Good
communication skills, team management skills etc .
projects :
Smart dam irrigation system: This is based on IOT technology . Which is useful for farmers where they can operate dam with
the mobile this can prevent the wastage of water and useful in Saving time.
All in one web: Here there will be movies , songs ,flight tickets ,shopping available in same web page and it's user-friendly and
save time
Line following robot: Here the robot will move in the given part if any heavy object comes in its part it will stop or deviates its
path this will help in reducing man force while traveling and helps to reduce accidents