sameer Mujawar

•  Team Management Lead & supervise team of 25 members
•  Operations Management Manage 500+ weekly equipment installations 
• Project Management End-to-end client migration (POT lines to IP) – Design to Turn-up
•  Client Coordination US client requirement gathering, updates & relationship management
•  Training & Development Create training docs & deliver programs for new hires
•  Process Improvement Identify bottlenecks & implement workflow optimization
•  Daily Operations Conducted daily huddles for alignment, motivation & issue resolution 
• Tools Management Use Salesforce, ServiceNow, Jira, ATTCOM, Excel for tracking

WORK EXPERIENCE

 WIPRO LIMITED – Pune | Assistant Manager | Nov 2022 – Present (4 Years)

 KRA (Key Result Areas) – What I am responsible for: 

• Team Management Lead & supervise team of 25 members
•  Operations Management Manage 500+ weekly equipment installations 
• Project Management End-to-end client migration (POT lines to IP) – Design to Turn-up
•  Client Coordination US client requirement gathering, updates & relationship management
•  Training & Development Create training docs & deliver programs for new hires
•  Process Improvement Identify bottlenecks & implement workflow optimization
•  Daily Operations Conducted daily huddles for alignment, motivation & issue resolution 
• Tools Management Use Salesforce, ServiceNow, Jira, ATTCOM, Excel for tracking Key Achievements: 
•  Reduced cycle time from 30 to 15 days (50% improvement) 
•  Executed 500+ client migrations with 100% success rate 
•  Trained 100+ team members including US resources across 20 batches 
•  Created training documentation adopted organization-wide  
• Received RNR award for process improvements 
•  Earned special appreciation from US clients

 CONCENTRIX PVT LTD – Pune | Technical Advisor | Nov 2019 – Nov 2022 (3 Years)

•   Technical Sales Advisor for Dell products to US customers 
•  Provided hardware/software recommendations & exceeded sales targets
•  Resolved pre/post-sales queries 
•  Achievement: Top performer in sales conversion

 BANCTEC INDIA PVT LTD – Pune | International Call Center Rep | July 2018 – Nov 2019 (1.5 Years)

•   Handled US collections for healthcare billing
•   Collected ER room bills for US physicians
•   Used Excel for data management & reporting

Degree    Specialization                     Institution              Year            % 

B.E          Computer Science       Kolhapur University    2018     64.69% 

Diploma         IT                                 MSBTE                     2015     61.94%