Sameer Rajapkar

Ability to work independently and as a part of team. Customer oriented, ready to work under pressure & achieve deadlines. Completed PGD (MBA) in Information Technology from Welingkar Institute of Management. Cleared VMware Data Center 6.0 exam. Worked in Qatar for five years.

Jul 2010 – Till date

HAWA VALVES (INDIA) PVT. LTD. MUMBAI, INDIA 

Sr. Project Manager – IT Infrastructure 

• Responsible & ensuring all IT infrastructure, servers, network and securities are running to an efficient level.
• Evaluate & procurement of new hardware & software and preparation of proposals.
• Effectively planning & executing all IT related activities.
• Maintain Software licensing detail.
• Maintain Asset inventory, allocation & reallocation of assets.
• Timely Renewal of Software Subscription & AMC contracts.
• Recommending and implementing technological improvements.
• Manage Virtualization environment using VSphere ESXi 6.5 and Vcenter 6.5
• Windows server 2016 & 2012 R2 installation, deployment and troubleshooting.
• Manage GSuite (Google Workspace). 
• Monitor Sophos Endpoint server & client, make sure all the clients are up-to-date with latest virus definitions.
• Manage Sonicwall NSA 3600 Firewall & Configuration of Routers.
• Taking backup of all the servers using Arcserve backup appliance. Also perform daily backup of file server & vault server using Robocopy (Microsoft tool) on NAS Storage.
• Delegating work to and supervise the activities of IT staff.

Feb 2009 – Jul 2010

SAAR SOLUTIONS & SERVICES, MUMBAI, INDIA 

Project Manager – Service Delivery 

• Responsible for service sale & profitability of service delivery department.
• Managing of Facility Management Service(FMS) customers & annual maintenance contract (AMC)
• FMS & AMC billing and timely payment collection.
• Conduct review meetings with customer, discuss the problems faced & provide solution.
• Taking feedbacks from customers & preparation of reports.
• Handling of escalations & daily/weekly analysis of ticket & review of pending calls.
• Provide technical support (software & hardware) to server & desktop engineers.
• Installation & configuring of Win 2003 server, Win XP, Microsoft Office 2003.
• Maintain the asset inventory and allocation & reallocation of assets. Tracking inventory of parts issued to vendors for repairs.
• 1 Service desk & 5 engineers reporting to me.

Jul 2007– Sep 2008

CMS COMPUTERS LTD:  MUMBAI, INDIA

Project Incharge – Service Delivery 

• Renewal of Facility Management Service contract, billing and timely payment collection.
• Monitoring of service desk.
• Daily/weekly analysis of ticket & review of pending calls.
• Handling of escalations and review of engineers/team performance.
• Conduct review meetings with customer, discuss the problems faced & provide solution.
• Taking feedback from customer & preparation of reports.
• Sending daily / weekly reports to the customer & also to ASDM- CMS.
• Provide technical support to server & desktop engineers.
• Preparation of Management Information System (MIS) report.
• Take care of planning & procurement activity, i.e. preparation of the indent & following up with commercial dept. for procurement of the IT assets.
• Follow-up with vendor for resolution of hardware problems
• Maintain the asset inventory, allocation & reallocation of assets. Entire inventory was maintained in SAP. 
• Solve engineer’s problems related to their salaries, vouchers, holidays, etc.
• 2 service desk & 18 engineers were reporting to me.

Jun 2005– Jul 2007        `

TEAM COMPUTERS PVT. LTD., MUMBAI, INDIA

Team Leader – Service Delivery

• Managing of Facility Management Service (FMS) customers & annual maintenance contract (AMC)
• Monitoring of service desk & daily/weekly analysis of ticket & review of pending calls.
• Handling of escalations and review of engineers/team performance.
• Taking feedback from the customers.
• Conduct meetings with clients, discuss the problems faced & provide solution.
• Facility management service & annual maintenance contract billing and timely payment collection.
• Renewal of Facility management service & annual maintenance contract.
• Sending daily / weekly reports to the regional manager.
• Sending spares consumption reports on monthly basis.
• Provide technical support to engineers & also solve engineer’s personal problems related to their salaries, holidays, etc.
• Tracking inventory of parts issued to vendors for repairs & asset tracking.
• 2 service desk & 20 engineers were reporting to me.

Jun 2000 – May 2005

DARWISH GROUP: DOHA, QATAR

   Senior Engineer 

• In-house development of Accounts/HRD software module for the entire group company using VB 6.0 & SQL Server.
• Creation of reports using crystal reports.
• Installation, configuring & troubleshooting of Win 2003 server, Win XP, Win NT / 2000 Server and security management for server & clients.
• Setting up & troubleshooting of Local Area Network (LAN), Wide Area Network (WAN) and TCP/IP connectivity. 
• Installation, configuring & troubleshooting of Win 2003 Terminal server & DHCP server.
• Installing, troubleshooting and providing support to third party software (ORION) purchased by one of our subsidiary company (Darwish Trading Company) from ICICI Infotech, India. 
• Installation of Oracle Forms 6i and its Patches
• Create Orion username & password by using software called ZEUS
• Create menu for Orion users so the users can work only on specific modules.
• Installation and configuration of Citrix client, so that user can access the orion software from Wide Area Network. 
• Setting up Internet and sharing of single ISP account over the network through proxy server & routers.
• Installation of third party software such as Super Office & Somegate and configuration of its client also troubleshoot the problems related to software.
• Identifying and troubleshooting software problems with regards to PCs, Modem, Network Interface Card, Printers, Scanners, CD-ROM, Soundcards, etc.
• Installation & configuration of Trend Micro Antivirus Software 6.0 and its clients.
• Taking backup of user’s data and also of oracle database.

• Cleared VMware Data Center 6.0 Exam.
• Post Graduate Diploma (PGD) in Information Technology from Welingkar Institute of Management.
• Microsoft Certified Professional (Visual Basic 6.0)
• Dell Certified System Engineer Certification (Server and Desktop level) 
• Diploma in Software Engineering & System Management Course from NIIT Ltd. - 1999
• Bachelor of Commerce (BCom), Mumbai University – 1996