samuel thomas

Goal-oriented and highly dedicated Customer Service Specialist with a proven
track record of delivering exceptional customer service and building strong
client relationships. Adept at resolving inquiries, providing timely solutions, and
ensuring customer satisfaction. Seeking a role in a dynamic organization where
I can leverage my communication skills and passion for customer service to
contribute to customer loyalty and company success.

Strateology IT Solutions
Customer Service Executive
Oct 2017 to March 2018
• Provide prompt and courteous assistance to customers through phone,
email, and chat channels.
• Identify customer issues, troubleshoot problems, and ensure timely
resolutions.
• Maintain detailed records of customer interactions and orders using CRM
software.
• Successfully handle and resolve customer complaints with empathy,
resulting in increased customer satisfaction.
• Collaborate with cross-functional teams to address complex customer
queries and escalate issues when necessary.

Synchrony Financial
Customer Service Representative
April 2019 to August 2019
• Provide top-tier customer support to Synchrony Financial clients via phone,
email, and chat channels.
• Address inquiries, resolve account issues, and guide customers through
financial processes with a focus on accuracy and efficiency.
• Successfully meet and exceed service level agreements and customer
satisfaction targets.
• Utilize in-depth knowledge of Synchrony Financial products and services to
assist customers in achieving their financial goals.
• - Collaborate with cross-functional teams to escalate and resolve complex
customer issues effectively.

EDUCATION
NARAYANA CONCEPT SCHOOL, HYDERABAD
MARCH 2012
SRI DURGA HIGH SCHOOL (INTERMEDIATE), HYDERABAD
OCT 2017