Sandip Chawda S

Sandip Chawda

Mumbai, Maharashtra

This professional is in active search of jobs

engineering Freelancer

About me:

  • Over 9 years of experience & 7 years in Workforce Management function.
  • Proficient in Finance, Budgeting, Capacity Planning, Forecasting, Scheduling & Real Time Management.
  • Decisive leader and mentor, able to build teams cohesion inspire and empower individuals to strive toward higher levels of achievement.
  • Proficient in sizing the new business considering the assumption and requirement of the client.
  • Proven ability to work creatively and analytically in a problem-solving environment with different metrics e.g.: Line Adherence, Compliance, Service level, ASA, Back Office and Chat Business.
  • Co-ordinate with client and all the level of leaders on operational issues which impact service delivery.
  • Excellent management and leadership skills.
  • Excellent communication (written and oral) and interpersonal skills.
  • Desire to work in information systems environment.

Education:

Graduated with 1st class in commerce field from Mumbai University.

Experience:

  • Currently working with WNS since 2018 and positioned as Group ManagerWFM.
  • Worked with SITEL (CWFM) for almost 3 years.
  • Worked with Intelenet Global Services pvt ltd for almost 3 years.


 

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