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- Over 9 years of experience & 7 years in Workforce Management function.
- Proficient in Finance, Budgeting, Capacity Planning, Forecasting, Scheduling & Real Time Management.
- Decisive leader and mentor, able to build teams cohesion inspire and empower individuals to strive toward higher levels of achievement.
- Proficient in sizing the new business considering the assumption and requirement of the client.
- Proven ability to work creatively and analytically in a problem-solving environment with different metrics e.g.: Line Adherence, Compliance, Service level, ASA, Back Office and Chat Business.
- Co-ordinate with client and all the level of leaders on operational issues which impact service delivery.
- Excellent management and leadership skills.
- Excellent communication (written and oral) and interpersonal skills.
- Desire to work in information systems environment.
Graduated with 1st class in commerce field from Mumbai University.
- Currently working with WNS since 2018 and positioned as Group Manager – WFM.
- Worked with SITEL (CWFM) for almost 3 years.
- Worked with Intelenet Global Services pvt ltd for almost 3 years.