Sandip Deori

Customer Support and Technical Support Engineer with 8 years of experience in enterprise SaaS, specializing in CRM/ITSM platforms, cloud technologies, and cross-platform troubleshooting. Proven success in exceeding CSAT goals through AI-driven automation, workflow optimization, and empathetic customer communication. Skilled in building scalable support processes, reducing resolution times, and driving continuous improvement initiatives. Adept at leveraging AI tools to enhance operational efficiency and deliver customer-centric solutions. Seeking to apply expertise in technical support and process optimization to e-commerce and global service environments.

I am a Customer Success & SaaS Specialist with 8+ years of global experience across APAC, AMER & EMEA.
Expert in CRM platforms (Microsoft Dynamics 365, Zendesk, Zoho, Rave and ServiceNow) and technical troubleshooting. Proven track record in client onboarding, retention, and cross-functional collaboration.
Multilingual communicator blending technical expertise with empathetic customer engagement.
Seeking remote opportunities in SaaS, travel tech, fintech, and customer relationship management.

I have done Diploma in Plastics Mould & Technology from CIPET, Bhopal MP. Specialized in hands-on lab training, process optimization, and product design. Strong foundation in technical problem-solving and workflow efficiency. Education emphasizes applied expertise over formal degree requirements, supporting adaptability in SaaS and customer success roles.