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Sangita Mahadevan

Sangita Mahadevan

Customer Support Executive

Customer Service / Support

Coimbatore, Coimbatore district

Social


About Sangita Mahadevan:

Seeking an opening that will provide me excellent carrier growth opportunities,
there by ensuring that my application of knowledge helps the organization grow.

Experience

Job Profile :

 

Amazon Back End Work

  • Creating new listing, Adding the images to the Amazon back
  • Daily monitoring mail and Amazon Buyers email and responding them. 
  • Customer support call      interacting with customer to get their queries solved for the product they have received.
  • Creating Cases and follow up for the received issues from the Sales Team. 
  • Returns and Replacement co-ordination.
  • Reimbursements follow up with Amazon for the Weight handling, Commission charges.
  • Interacting with Amazon Account Manager to add deals in Amazon for getting sales conversion.
  • Handling India Mart queries and call received from Customer.
  • To interact with Seller to sell our products in their website to expand the business.
  • Ineracting with designing team to get the images corrected in the listing.
  • Interacting with Amazon Manager  in case      id there is any issues or any new events or deal to be launched..
  • Adding removals for the unfulfillable Inventory.
  • Over all Amazon back end responsibility.

 

Flipkart Back End 

  • Create listing for the new product.
  • Creating cases for the received complaints through sales team.
  • Raising cases for infringement and Jumplisted products.

 

Website :

  • Interacting with developer to create or make changes in website.
  • Working on website queries, orders and Logistics
  • Maintaining proper sheet for Order received through Website.
  • End to End service to website customer until the product gets delivered.
  • Solving issue in website such order confirmation not received for the order generated orders, Payment gateway issue.

Education

Educational Qualifications : 

 

CourseInstiutionYear Of completionInstitution

Board/

Univ.

%of Marks

Graduation

(B.A)(Lit)

Gujarat universityJune 2004Gujarat UniversityGujarat53%

 

HSC

ST.Stephens Hr., Sec SchoolJune    2001

ST.Stephens Hr., Sec School

 

G.S.E.B53%

 

SSLC

ST. Stephens Hr., Sec SchoolJune 1999ST.Stephens Hr., Sec SchoolG.S.E.B42%

 

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