sanjana kr

9+ years experience .

• Experienced team leader with a track record of managing and mentoring diverse teams of up to 9 members, driving high performance and fostering a collaborative work environment.
• Skilled in troubleshooting and resolving complex monitoring system issues, collaborating with cross-functional teams and external vendors to ensure optimal service availability.
• Successfully led the design and implementation of advanced monitoring solutions and IT service management tools, enhancing operational efficiency and reducing downtime significantly.
• Extensive experience in gathering user requirements, standardizing processes, and providing tailored solutions that meet business needs, leading to improved stakeholder satisfaction.
• Identified and implemented opportunities for automation and process enhancements, resulting in increased efficiency and reduction of unscheduled downtime.
• Proficient in analysing infrastructure reports to proactively identify and address issues, leveraging data to inform strategic decisions and improve system performance.
• Adept at communicating technical changes and their impacts to stakeholders, ensuring alignment and understanding across teams and upper management.
• Worked effectively with various teams and data center staff to resolve hardware and software issues, fostering a culture of teamwork and accountability.
• Committed to team growth through the identification of training needs and the provision of professional development opportunities, enhancing team members' skills and career advancement.
• Thorough documentation of processes, project progress, and system configurations, ensuring compliance with company policies and facilitating smooth project execution.

B.E in Electronic and Communication from VTU University in 2014 with 71%.