About Sanjay Raghav:
- Do quality Audits in order to find any scope of improvement and provide feedback to agents.
- Participate in internal and external calibrations
- Good and Bad call/chat listening sessions
- Compliance Audits and share feedback
- DSAT analysis, RCA analysis, and 3rd level defect analysis
- Dip checks
- PSB sessions
- Quality sessions for new hires
Experience
Worked as QA with HCL tech from June 2017 to Jan 2023
Education
BE from DBRAU, Agra in 2006
Professionals in the same Customer Service / Support sector as Sanjay Raghav
Professionals from different sectors near Greater Noida, Gautam Buddha Nagar
Saurabh Kapahi
Customer Success Manager / Project Manager
Technology / Internet
Other users who are called Sanjay
Sanjay Dubey
Graphic designer
Accounting / Finance
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