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Greater Noida
Sanjay Raghav

Sanjay Raghav

Quality Analyst

Customer Service / Support

Greater Noida, Gautam Buddha Nagar

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About Sanjay Raghav:

  • Do quality Audits in order to find any scope of improvement and provide feedback to agents.
  • Participate in internal and external calibrations
  • Good and Bad call/chat listening sessions
  • Compliance Audits and share feedback
  • DSAT analysis, RCA analysis, and 3rd level defect analysis 
  • Dip checks 
  • PSB sessions
  • Quality sessions for new hires

Experience

Worked as QA with HCL tech from June 2017 to Jan 2023

Education

BE from DBRAU, Agra in 2006

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