Satya Ranjan Das

 Having more than 18+ years of experience in the Hotel and Hospitality Industry involving Sales and Marketing, Insurance Sales, Sales Planning, Client Relationship Management. Having excellent interpersonal, communication, team building & customer relationship management skills.  Financial Acumen – Reporting, Analytics, Pricing, Market Intelligence while maximizing profitability, forecasting and revenue management strategies. Ensure all associates adhere to the Hotel credit policy and procedures  Customer Interactions – Relationship building, negotiations and site inspections. Ensure that all sales related activities support our customer satisfaction and retention goals.  Demonstrated leadership while paying attention to details: Set the example  for the hotel employees, strived to the highest standard of service to meet guests’ expectations and needs.  Hotel Marketing – Development and management of all property collateral including websites photography, brochures, sales kits and restaurant pieces.   Focused on the both important element of the role – Business management as well as people management.  Reduced operating expenses by 18 %, Drive Systems & processes over all business management.  Create and implement proactive room and services sales strategies.  Developing marketing strategies for generating revenue for rooms as well as other service areas of the hotel.  Profound ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.  Immense ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.  

Sikkim Manipal University M.B.A- Human Resource Concentration:Human Resource Management Utkal University 2011-2013 Bachelor of Arts 2000-2003 Concentration:Arts  SVMSV College- C.H.S.E Orissa High School- 12th (C.H.S.E)  1999- 2000 US Arua Kadaliban High School Senior Secondary- 10th (B.S.E)