SAYAN GURIA

Conducted in-depth evaluations of company performance to determine changes required to improve processes and efficiency.
Trained all department managers and staff to perform all operations successfully, including revenue management and central reservations procedures.
Assisted with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
Created a work environment that promoted teamwork,performance feedback, recognition, mutual respect and employeesatisfaction; quality hiring, training and succession planningprocesses encompassing the company's diversity commitment;compliance with company policies, legal requirements andcollective bargaining agreements.
Supervised the management of hotel housekeeping, and themaintenance of the entire front office space, reservations,Sales/marketing, banquets, security, and building/grounds in alllocations.
Assist with managing the delivery and measurement of guestservice within assigned department(s) consistent with thecompany's core service standards and brand attributes.
Provide input into the research, development, evaluation andimplementation of new products, services, technology andprocesses to ensure the property's competitive position and inanticipation of changing customer needs within the dynamichospitality and gaming environment.

A visionary Manager with progressive hospitality background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organisations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.

Wyndham University EMEA
Bharathiar University
International Institute Of
Hotel mangement
G.D Birla Centre For Education
Assembly Of God Church
Hospitality Management Programme
Advanced Diploma:
Hospitality Administrations
Bachelor In science:
Hotel Management & Catering Science
Higher Secondary
Boards Exam