
Senthil Kumar
Customer Service / Support
About Senthil Kumar:
Determined individual with success boosting productivity and streamlining
procedures for organizations. Focused on smoothly overseeing financial,
personnel and operational facets. Expertly balanced targets with resources and
optimized long-term success.
Experience
Work History
2023-02 –
Present
2017-12-
2023-02
Senior Manager
Axis Bank Ltd India, Chennai
Submission of daily/monthly/quarterly/annual Fraud
reporting to Reserve of Bank of India.
Managed insurance recovery for the fraud loss booked by
bank for the disputed transactions.
Managed fraud dispute management.
Analyzing fraud trend to implement fraud control measures
on across products.
Vendor Management.
Senior Manager
Citibank N.A. India, Chennai
Managed fraud loss though developing/implementing and
continuously monitoring fraud risk rues across systems.
Prepared/reviewed fraud monitoring return for Reserve
Bank of India.
Daily/monthly MIS reporting to seniors.
Submitting quarterly/half yearly/annual reports to Reserve
Bank of India.
Assistant Manager
Citibank N.A. India, Chennai
Liaising with Government regulatory authorities for
keeping compliance with statutory obligations and
obtaining necessary sanctions/clearance.
Addressing tax and regulatory queries and submitting
required documents.
Handling notices from Government bodies in bulk to
recover Government dues.
Initiating payments to Tax authorities' basis recovery order.
Have handled notices from Income Tax, GST, SEBI,
Enforcement Directorate, CBI, Cyber Crime and other
Government bodies.
Developed loyal and highly satisfied customer base through
proactive management of team customer service strategies
Education
Education
2003-06 -
2006-06
Bachelor of Arts: Bachelor of Commerce in
Corporate Secretarial Ship
D G Vaishnav College - Chennai, India
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