Shahbaz Hussain

Operation Manager in Banking & Financial domain at Hexaware Technologies with 8years of experience in same domain.

Personable business professional with a successful 7-year career in financial roles within large, fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Adept at improving existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.

Professional Experience

Team Leader

Hexaware Technologies Limited, Mumbai, India (September 2019 - Present)

• Designed and prepared technical reports, studies, and related documentation.
• Supported enterprise and business goals by introducing new product and service offerings.
• Built, edited, and tested customized computer system programs.
• Documented diagnostic results and supported root cause analysis and troubleshooting.
• Produced tables, pivot reports, and charts for use in key decision-making processes.
• Planned and led administration of management information system for achieving threshold-level performance.
• Guided testing process and validation for major software releases.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Held weekly team meetings to inform team members on company news and updates.
• Created and managed project plans, timelines, and budgets.

Senior Analyst

Tata Consultancy Services, Kolkata, India (April 2015 - December 2018)

• Discovered root causes of problems and identified appropriate solutions.
• Optimized core processes to improve business performance and operational agility.
• Investigated system issues and implemented resolutions to reduce downtime.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
• Managed customer relations through communication and helpful interactions.
• Created solutions for customers to satisfy specific needs, quality, and budget.

Bachelor of Commerce | Accounting and Business Management

Sambalpur University, Rourkela

Graduated: July 2014

Certifications

• Certified Green Belt Six Sigma, Tata Consultancy Services - 2016
• Google Data Analytics - Professional Certification