SHAHID bhat

At Cisco Systems India Pvt. Ltd., I worked as a Technical Consulting Engineer (Trainee) where I specialized in troubleshooting and resolving complex enterprise network issues. I handled over 100 TAC cases involving Cisco Catalyst switches and routers, consistently maintaining a customer satisfaction score (CSAT) of 95%. My role required diagnosing and resolving critical LAN/WAN and TCP/IP stack issues, addressing outages, and ensuring minimal downtime for global clients. I recreated customer environments in labs to replicate issues and provided stable Cisco IOS upgrade recommendations to mitigate software bugs. Additionally, I configured and troubleshot QoS, EtherChannel, DHCP, and high availability protocols such as HSRP and VRRP, while conducting in-depth analysis of high CPU utilization and Spanning Tree loops to enhance enterprise network reliability.

Cisco Certified Network Associate (CCNA) with hands-on experience as a Technical Consulting Engineer (Trainee) at Cisco TAC. Skilled in troubleshooting and resolving complex enterprise network issues across LAN/WAN, TCP/IP, and multi-protocol environments. Successfully handled over 100 TAC cases, maintaining a 95% customer satisfaction score (CSAT) and reducing downtime for global clients. Experienced in diagnosing and resolving Layer 2 issues, Spanning Tree loops, high CPU utilization, and implementing redundancy solutions such as HSRP and VRRP. Proficient in configuring and supporting Cisco Catalyst switches, QoS, EtherChannel, DHCP, and Cisco IOS upgrades. Strong in analytical thinking, incident management, and customer handling, with proven ability to deliver efficient, reliable, and scalable technical solutions.

achelor of Computer Applications (BCA) from Savitribai Phule Pune University (Feb 2020 – Jul 2023). Developed a solid foundation in computer science, networking, and programming, with coursework covering operating systems, databases, and software development. Combined academic learning with Cisco certification training (CCNA), strengthening expertise in routing, switching, and network troubleshooting.