Shaik Khaja Mohiddeen

Automation Engineer with 12+ years of overall professional experience and 5+ years of hands-on experience in workflow automation and no-code/low-code development across finance, healthcare, logistics, HR, and education domains.

Experienced in designing business process automations using Decisions BPM, integrating APIs, SQL-based data extraction, and Python modules to streamline operations, reduce manual effort, and improve process visibility.

Currently enrolled in the AI Career Accelerator Program by Be10X, actively developing practical skills in Generative AI tools, AI-assisted automation, intelligent workflows, and data-driven process improvement.

Senior Decisions Developer / Tech Lead

System Micro Technology and Consulting Corp                                                              Oct 2023-Sep 2025

• Architected and delivered enterprise-grade workflow automation systems, reducing manual processing effort by 55% and saving 120+ hours per month.
• Designed modular, reusable automation frameworks that accelerated development timelines by 40% and reduced maintenance overhead by 30%.
• Implemented rule-based decision engines to eliminate repetitive manual tasks and improve process accuracy by 45%.
• Integrated third-party systems using REST APIs, webhooks, and SQL-backed data models to enable real-time process orchestration.
• Established automation governance standards, improving deployment success rates by 35% and lowering defect leakage during UAT by 30%.
• Mentored junior developers and led technical reviews, improving overall team delivery efficiency.

Bubble.io No-Code Web Application – POC

• Designed and developed a no-code web application prototype using Bubble.io, including responsive UI pages, workflows, data structures, and reusable components.
• Built backend logic using Bubble workflows, implementing validations, conditional operations, and automation logic.
• Delivered the POC to evaluate no-code front-end adoption, providing insights into UI/UX feasibility, scalability, and rapid application development.

Decisions Consultant

TruVisor.io                                                                                                                            May 2022-Feb 2023

• Designed and delivered workflow automation solutions for logistics and healthcare clients, processing 8,000+ transactions per month.
• Automated legacy manual processes, reducing operational workload by 30+ hours per month per client.
• Built API-led system integrations, improving data consistency and reporting accuracy by 45%.
• Led UAT cycles, stakeholder demos, and production releases, reducing post-go-live defects by 25%.

Technical Consultant

Decisions BPM Services Pvt Ltd                                                                                     Jun 2021-May 2022

• Engineered scalable workflow automation architectures supporting 5,000+ executions per month.
• Migrated 40+ manual business processes into rule-driven automated systems, reducing processing time by 55%.
• Built reusable workflow components, reducing development effort by 35%.
• Authored SOPs and conducted client training sessions, cutting onboarding time by 50%.

Developer – Decisions BPM

Trendspace Business Solutions Pvt Ltd                                                                        Nov 2019-Jun 2021

• Developed SQL-driven reporting dashboards, improving business visibility and decision-making speed by 60%.
• Optimized complex SQL queries, reducing report generation time by 60%+.
• Coordinated sprint-based delivery processes, improving release predictability by 30%.
• Created structured SOPs and internal knowledge documentation to improve team efficiency.
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Quality Control Analyst

EigerTech Knowledge Services                                                                                            Dec 2013-Oct 2019

• Conducted quality audits for USPTO, WIPO, and PCT technical drawings, achieving 98% accuracy compliance.
• Standardized quality review checklists, reducing rework rates by 35%.
• Trained and mentored junior analysts, improving overall team productivity.

Phone Banking Officer

ICICI Bank                                                                                                                                 Oct 2011-Jul 2013

• Achieved 95%+ First Call Resolution rate by efficiently resolving customer issues.
• Consistently exceeded sales and service performance benchmarks.

B.Tech – Electrical & Electronics Engineering

• SCR Engineering College, Guntur                                                                                                          2007 - 2011