Shaikh Rafique

Hardworking 

Honestly 

Discipline 

Experience

1. EXPOSURE:
Company Name : Wal-Mart India pvt ltd (Best Price)
Location  : Hyderabad.
Position Title : Floor Associate

Date of joined:  Aug, 2016 - Till date

Job Responsibility: Food department (currently)

• Great and serving customers, dealing with customers queries and complaints.
• Helping with special promotion and offer.
• Taking online order stock and maintaining Stock report, Expiry tracker, MRP Issue and Monthly Sale report.
• Preparing roaster and Attendance sheet of promoter.

Job Responsibility: Membership desk.

• Making a Membership card for member who carrying buinesslicence like vat, trade, food, labour etc.
• Prepare daily report like New Application, Renewal, Addon, and Lost card tracker.
• Making Telecalling entries and DSR entries (daily sale report)

2. EXPOSURE:
Company Name : United Health Group 
Location  : Hyderabad.
Industry  : Health Care /B.P.O 
Position Title : Process Associate (contractual) 
Payroll  : Artech info systems pvt ltd.

Date of joined:  Feb, 2015 – Nov, 2015.

Job Responsibility:
• Designing health care plans for 2016 implementation.
• Responsible to handle different Federal govt templates like Plan Benefit and Drug (RX) Templates.
• Participating in on-shore Training.
• Rework on existing Plan Benefits Templates as per new updates.
• Ensure that work should be done on TAT.

3. EXPOSURE:
Company Name : United Health Group 
Location  : Hyderabad.
Industry  : Health Care /B.P.O 
Position Title : Quality Auditor (contractual)
Payroll  : Magna InfoTech 
 

Date of joined:  July, 2014 – Nov, 2014.

Job Responsibility:
• Being a QA auditor got trained on four different work types in Enrolment Process.  
• Assigned as Quality Support for (lep) late enrollment penalty.
• Meeting productivity and quality levels according to set targets
• Initial Hours Providing the Floor Support.
• We have to clarifying the doubts, so that processor should get 100% quality & reduce the error.
• Proficient in Maintaining Proper Quality Standards.
• Auditing reviews to check accuracy and provide feedback to the new hires on their day to day during training phase

4. EXPOSURE:

Company Name  : United Health Group 
Location  : Hyderabad.
Industry  : Health Care /B.P.O 
Position Title : Claim Associate (contractual) 
Payroll  : ITC InfoTech.
Date of joined: sept, 2013 – Feb 2014

Job Responsibility:

• Installing the groups and employees.
• Pend the groups
• Generate the install summary
• Generate a policy number and issue the Welcome Letter to the groups.

5. EXPOSURE:

Company Name  : Vertex customer solution pvt ltd.
Location  : Hyderabad.
Industry  : B.P.O 
Position Title : Business Associate

Date of joined: Jan 2012- March 2013.

JOB PROFILE: -

Process Name: - Wireless Gsm & Cdma (Inbound process)

• Provide information to customer on new prepaid connection & Sim Activation.
• On customer request Activate & Deactivate features on mobile like Caller tune, Missed call alert etc.
• Solved network related problems.
• Give Recharge information about full talk time offer & SMS offer.
• Activate and Deactivate GPRS service & mobile net plan Subscriptions option on the mobile.  

• Bachelor of Commerce (computers), Completed from Mumbai University.