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SHAILESH PURANIK

SHAILESH PURANIK

back office executive
Dombivli, Thane District

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About SHAILESH PURANIK:

Experienced professional with exceptional time-management and leadership skills, showcasing problem-solving and ownership abilities. Led teams to successful project completion, effectively overseeing and delegating tasks. Managed tight deadlines to ensure timely delivery ofresults.Built strong client relationships, fostering trust and satisfaction. Implemented efficient processes and strategies, enhancing workflow and productivity. Proven ability to adapt and thrive in fast-paced environments. Seeking new opportunities to utilize expertise and contribute to organizational success.

Experience

Data Entry Operator• IFL Aug 2022 - Jul 2023 Efficiently processed large volumes of data, ensuring accuracy and timeliness. Improved data managementsystems,resultinginstreamlinedoperationsandincreasedproductivity.Collaborated with cross-functional teams to resolve data discrepancies and implement solutions. Maintained confidentiality and data integrity, adhering to strict security protocols. Demonstrated exceptional attention to detail and organizational skills in managing complex data sets. Backend Executive • IDFC Bank Dec 2019 - May 2020 - Developed and implemented strategies to optimize back-end operations, resulting in a 20% increase in overall efficiency. - Streamlined communication channelsbetweendifferentdepartments,leading toimproved collaboration and a reduction in project completion time by15%. - Implementedanewdatamanagementsystem,resultinginimprovedaccuracyanda10%reduction in data errors. - Led a team of backend developers, providing guidance and support to ensure timely delivery of projects and achieving a customer satisfaction rate of95%. - Collaborated with cross-functional teams to identify and address bottlenecks in the backend processes, resulting in a 25% increase inproductivity. Back OffceExecutive • Conneqt BusinessSolutionsPrivate Limited Mar 2018 - Aug 2019 - Streamlined administrative processes,resulting in improved efficiency and reduced operational costs - Managedandmaintainedaccuratedatabaseofclientinformation,ensuringsmoothcommunication and prompt resolution of inquiries - Collaborated with cross-functional teams to execute and deliver complex projects within tight deadlines - Conducted thoroughmarketresearchandanalysis tosupportdecision-makinganddrivebusiness growth - Implementednewstrategies toenhancecustomer satisfactionandloyalty,resultingina significant increase in repeat business. Developed and implemented training programs for new hires, resulting in improved performance and productivity Assisted in financial data analysis and budgeting, contributing to cost-saving initiatives and informed financial decision-making - Proactively identified areas forimprovement and implemented solutions to optimize workflow and enhance overall operational efficiency - Acted as a liaison between clients and internal teams, ensuring effective communication and successful project execution - Maintained strict confidentiality and handled sensitive information with the utmost professionalism Clerk •GST Bhavan May 2017 - Oct 2017 - Managed and organized a high volume of documents and files efficiently, ensuring easy access and retrieval for team members - Provided exceptional customer service by responding promptly to inquiries,resolving issues, and maintaining positive relationships with clients and colleagues - Conducted research and compiled comprehensive reports, enabling informed decision-making and improving department efficiency - Assistedincoordinatingandschedulingmeetings,ensuringallparticipantswerewell-preparedand equipped with necessary materials - Developed and implemented streamlined processes and procedures,resulting in increased productivity and cost savings for the organization - Collaborated closely with cross-functional teams to support project coordination and execution, contributing to successful project outcomes - Utilized various software applications to generate accurate and detailed reports, improving data accuracy and analysis for management - Demonstrated exceptional attention to detail and accuracy in data entry, ensuring the integrity of information and records Business Associate • Vertex Customer Solutions Private Ltd Aug 2012 - Jun2016 - Implemented and managed various marketing campaigns, resulting in a 20% increase in customer acquisition. - Conducted market research and analysis, providing valuable insights that led to the development of new product lines. - Developed and maintained strong relationships with key clients, resulting in a 30% increase in customer retention. - Collaborated with cross-functional teams tostreamline business processes,resulting in a 15% increase in overall efficiency. - Assisted in the creation and implementation of sales strategies, contributing to a 25% growth in revenue. - Provided outstanding customer service, resulting in positive feedback and a 95% customer satisfaction rating. - Coordinated and executed successful events and promotional activities, attracting a larger audience and increasing brand visibility. - Conducted financial analysis to identify cost-saving opportunities, resulting in a 10% reduction in operational expenses. - Trained and mentored new team members, improving their productivity and ensuring a smooth transition into their roles. - Utilized data analytics tools totrack and analyze business performance, enabling data-driven decision-making and identifying areas forimprovement. Computer Data Operator • Arbab Tours & Travels Apr 2011 - Dec 2011 1. Successfully operated computer systems to process and input large volumes of data accurately and efficiently. 2. Developed and implemented strategies to optimize data entry processes, resulting in increased productivity by 40%. 3. Collaborated with cross-functional teams to identify and resolve data discrepancies, ensuring data integrity. 4. Utilized advanced software and tools to generate reports and analyze data, providing valuable insights for decision-making. 5. Implemented quality control measures to review and validate data entries, minimizing errors and improving overall data accuracy. 6. Proactively identified and recommended process improvements, resulting in streamlined operations and time savings. 7. Trained and mentored new team members on data entry procedures and best practices, contributing to a highly skilled and efficient workforce. 8. Maintained strict confidentiality and security protocols when handling sensitive and confidential data

Education

Education Bachelor of Commerce – B.Com • Manjunatha College Mar 2008 - Oct2014 commerce Bachelor of Commerce – B.Com

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