Shailesh Sabne

• Shailesh is having 17+ years of experience and he has been leading projects and teams since 2009. 
• He is working as Technical manager for last 6+ years.
• In his current role, he is actively involved in estimation, planning and tracking of the CRM changes, Siebel upgrade, L3 support, Enhancements and fixes.
• For PAN India Siebel Upgrade transformation, as SME helped improved the AHT & efficiency of call center agents and got good huge positive impact for Idea Cellular. This project received NPS of 10/10, which is great achievement.
• Extensive experience with analysis, design, development, customizations and implementation of Siebel CRM applications including Siebel Integration applications. 
• Proficient in analyzing and translating business requirements to technical requirements and deliverables.
• Strong Siebel configuration and Siebel Integration skills, 
• Experience in leading and managing teams. Handled multiple roles - Project Lead, Siebel Integrator & Configurator.
• Executed software projects for Public Sector, Telecommunication, Travel and Tourism industry
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
• Speaks French language and has completed DELF B2 diploma.

Experience in managing Siebel CRM projects. Very well verse with Siebel development. Worked as a Technical Project Manager with direct customer communication. Involved in planning releases and projects with customers. He has managed day-to-day deliveries. 

Bachelor of Engineering