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Shaina Arora

Shaina Arora

Senior Lead - Technical Support(service delivery)

Customer Service / Support

Gurgaon, Gurgaon district

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About Shaina Arora:

Dynamic Team Lead with 10+ years of experience in Service and Operations Delivery, Resource Management, Customer Success Management, Workforce Management, Technical Support, Incident Management, Client Servicing,Project Management , Program Management,Scrum Master and Service Desk Management. Proven ability to resolve complex problems, streamline processes, and enhance customer satisfaction. Well-regarded for driving team performance through effective leadership, mentoring, and coaching.Seeking to drive success in a challenging and rewarding role.

Experience

Dynamic Team Lead with 10+ years of experience in Service and Operations Delivery, Resource Management, Customer Success Management, Workforce Management, Technical Support, Incident Management, Client Servicing,Project Management , Program Management,Scrum Master and Service Desk Management. Proven ability to resolve complex problems, streamline processes, and enhance customer satisfaction. Well-regarded for driving team performance through effective leadership, mentoring, and coaching.Seeking to drive success in a challenging and rewarding role.

Education

B.tech in Electronics and communication

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