Sharanya Rajaram

Dynamic and results-driven Lead Learning and Development Specialist with 10+ years of expertise in training, instructional design, and program management. Proven success in driving impactful learning experiences, optimizing training processes, and fostering talent development across diverse industries. Adept at managing end-to-end training functions, creating innovative content, and collaborating with stakeholders to achieve organizational goals.

MaxVal IP Services | Lead Learning and Development Specialist

July 2024 – Present

Spearhead end-to-end learning and development initiatives for organizational upskilling.

Design and deliver training programs, aligning with business goals and learning objectives.

Manage LMS platforms for content deployment and tracking employee progress.

Collaborate with stakeholders to identify training needs and tailor content.

DXC Technologies | Lead Trainer (Microsoft Account)

2023 – July 2024

Led pre-process training and managed onboarding for new hires.

Designed and validated training content, ensuring alignment with client standards.

Conducted call verbiage meetings and calibrations to improve customer interaction quality.

Developed SOPs and prepared detailed reports for training and performance metrics.

Managed vendor relations for seamless training operations.

Envoy Mortgage | Learning and Development Specialist

2021 – 2023

Delivered comprehensive learning programs to enhance employee skillsets.

Created, implemented, and evaluated instructional materials and e-learning modules.

Conducted needs assessments and performance evaluations to refine training strategies.

Collaborated with cross-functional teams for process optimization and knowledge sharing.

Dedge Promotions | Corporate Voice and Accent Trainer

2017 – 2021

Trained professionals for voice and accent optimization across multiple clients, including Sutherland, Concentrix, Amazon, and Airtel.

Delivered targeted coaching to enhance communication, presentation, and interpersonal skills.

Monitored progress through assessments and provided actionable feedback.

Mphasis | Customer Service Specialist

2014 – 2015

Delivered high-quality customer service, addressing and resolving client queries.

Maintained accurate documentation and contributed to process improvements.

IBM Daksh | Customer Support Executive

2013 – 2014

Assisted customers with technical and non-technical issues, ensuring satisfaction.

Collaborated with team members to meet service-level agreements and KPIs.

Master of Arts in Education

2015 – 2017 | Christ University, Bangalore

Specialization: Andragogy of Teaching English

Bachelor’s in English for Global Business Context

2010 – 2013 | GRD College, Coimbatore