Sharath Chandra

Dear Hiring Manager, 

It is with great sense of dedication that I would like to apply for the suitable position in your organization. Along with 16+ years of experience in coordinating with customers, I believe that I have the potential to excel in your esteemed organization. 

My customer service background has provided me with excellent communication skills which are necessary to succeed in the fast paced and competitive industry. I have the experience of arranging and coordinating multiple activities ensuring the highest level of customer service. 

During my experience in various customer facing roles with globally known organizations like IndiGo, Kingfisher Airlines, Air Deccan (Kingfisher Red), I have gained significant expertise which would be helpful for me to contribute to your continuing success. For instance, I am highly skilled in managing Check In counters, baggage makeup area, security hold area, boarding hall, ramp operations & baggage breakup area for smooth flight operations. 

Adding to my experience, I posses Masters in Business Administration (Customer Care) from Periyar University, India. I am certified in Load & Trim for Airbus – 320 approved by DGCA and completed training in DGR and Safety. My background in providing customer service in a variety of roles will enable me to exceed your expectations. I am expert in providing clear, brief and well-mannered information for the guests and monitoring particular needs of special passengers. I am well versed in working with the team to make sure that the service level requirements are met and develop customer relationship management system. 

I would like to join your team in a Managerial role, where I believe that my skills and experience will be fully utilized. I would like to meet with you personally to talk about this position.

Thanks & Regards,

A V Sharath Chandra

WORK EXPERIENCE 

December 2019 – Till Date                                                                                                                                  Hyderabad, India        

Position – Airline Representative Manager – Airport Operations & Customer Service   (Vistara)

Key Responsibilities

• Laisoning with all Departments like, Airport Authority, GHA and GSE.
• Taking care of Terminal Operations, Customer Queries
• Staff Welfare , Rostering
• Laisoning with VIP/VVIPs
• Customer Related Queries 

September 2018 – April 2019                                                                                                                            Phuket, Thailand        

Last Position was -  Airport Manager at Phuket International Airport, Thailand  (IndiGo)

Key Responsibilities

• Laisoning with all Departments like, Airport Authority, Immigration, Customs, GHA and GSE.
• Taking care of station performance 
• Taking care of Immigration / Customs activities
• Staff Welfare 

September 2006 – September 2018                                                                                                                   IndiGo Hyderabad, India    

Assistant Manager  - Ramp 

Key Responsibilities

• Involved in conducting preflight briefings to executives on details of the flight before starting shift
• Managing Check in Counters, Baggage Makeup Area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup area for smooth Flight operations
• Cooperating with Air Traffic Control (ATC), Operations Control Centre (OCC), Flight Dispatch and Meteorological Department for Flight operations
• Preparing Load & Trim Weight and Balance Sheet for Airbus A320 – 200 series Aircraft
• Checking flight status in departure control system (DCS) with the Schedule, for any changes in scheduled time of departure (STD) 
• Ensuring Passengers Name List (PNL) received on time before opening of flight
• Handling Chartered, Delayed, and Diverted & Cancelled flights
• Preparing the Monthly Roster & Daily Duty Allocation Roster ensuring required staff is available and monitoring Airport Operations on a round the clock basis
• Monitoring the station performance as per company requirement compliance to prescribed standards and Handling VIP movements in coordination with the Head Office
• Ensuring optimum utilization of resources in order to maintain KPI’s (Key Performance Indicators) set by the management
• Updating the senior management in the event of any Emergency and Crisis situation such as Bomb Threat, Medical Emergency, Aircraft Crash, Aircraft Hijack
• Generating various periodical reports and present to head office for timely review

Dec 2005 - Sep 2006                                                                                                          KINGFISHER AIRLINES,HYDERABAD, India

Duty Manager                                               

Key Responsibilities

•  Supervised Check in Counters, Baggage Makeup area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup Area for Smooth Flight Operations
• Handled Chartered, Delayed, Diverted and Cancelled flights
• Ensured correct passengers are checked-in to the right destination before handing over the boarding pass
• Instructed customers on handling baggage to protect them from loss, theft and damage
• Monitored accepted size and limitation guidelines for carrying baggage on flight
• Charge any excess baggage and direct them to the excess baggage payment counter for payment
• Prepared the Monthly Roster & Daily Duty Allocation Roster
• Monitored smooth functioning of Airport Operations on a round the clock basis.
• Handled VIP movements in coordination with the Head Office.
• Monitored monthly maintenance of resources to focus on effective functioning.
• Generated various periodical reports and present to head office for timely review. 

Aug 2004 - Dec 2005                                                                                                AIR DECCAN (Kingfisher Red), Hyderabad, India 

Commercial Executive                            

Key Responsibilities

• Handled booking of Airline tickets through Online Reservation System
• Greet the guests on arrival and answer the queries related to flight
• Supervised the processes of reservation, ticketing, passenger queries and cancellations
• Executed assigned tasks at check in counters Baggage Makeup Area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup Area for smooth Flight Operations.
• Supported the customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Generated shift reports and present to Airport Manager

Aug 2002 - Jul 2004               CENTRAL INSTITUTE OF ENGLISH & FOREIGN LANGUAGES (CIEFL), Hyderabad)

Role - In-Charge (Hospitality Coordinator)              

Key Responsibilities

• Handled booking of Airline tickets through Online Reservation System
• Greet the guests on arrival and answer the queries related to flight
• Supervised the processes of reservation, ticketing, passenger queries and cancellations
• Executed assigned tasks at check in counters Baggage Makeup Area, Security Hold Area, Boarding Hall, Ramp Operations & Baggage Breakup Area for smooth Flight Operations.
• Supported the customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Generated shift reports and present to Airport Manager

EDUCATION

• Masters in Business Administration (Customer Care)from Periyar University, India - 2013