shekhar Vempati

I am a major incident manager along with problem management and change management 

7+ years  of experience in the field of ITIL Service 
Management, Incident Management, Problem Management, 
Change Management, CMDB service now configuration, Service 
Delivery, Client servicing & Customer support.
Proficient business emergency management professional wellversed in providing timely leadership to resolve incidents.
Expert in gathering, analyzing and modeling data in order to 
enhance responses to future emergencies.
Advanced problem-solver with excellent planning, organizational and 
communication skills.
Expertise in managing multiple projects within Service 
Management portfolio and achieving the KPI targets. 
Having track record of success in reaching KPI goals while 
leading several projects within the Service Management 
spectrum.
Expertise in Major Incident Management (Driving technical

Degree in industrial engineering