Sheldon Rodrigues

In my current role as a #LeadConsultant – #ClientSuccess – Customer Support, my responsibilities include, but are not limited to: ➢ Speaking to Heads of Companies and setting up Webinars or scheduling meetings midst (managing time slots) and arranging the mechanics required for the meet ➢ Manage & mentor internal as well as external solutions among other business partners. I also work closely with other functional leaders on the Board. Liaison with the CST to ensure projects are meeting customer expectations post Go live ➢ Manage estimation & operational costs, post functional /auto channelization, and provide technical work instructions by documents and/or presentations ➢ Acquired - knowledge Transfer Personal Expertise [KTPA], draft & deliver - Project #BRD, Technical BD, Project Control PPT, Project JD`s, Functional Spec Docs, Pictographic Process flows, Client Proposals & Signoff Documentation ➢ Independently handle -Change Request management [CRM] from Client to Company, Provide estimates on the project to client [ Project Control], implement the CR cycle, follow up on testing, and implement CR into Client DB, liaison successfully completed project to Customer Support team ➢ Analyze & Produce [Product #Gapanalysis] for the ETRM with data behaviour from clients. ➢ Implement /drive [ new feature/structure] into existing Prod. behaviour via prod. implementation & key prod. Upgrades ✓ An Enterprising Leader, with Excellent - Analytical, Planning and Organizational skills. ✓ Flawless Communicator in English [verbal & written] with ‘zero’ grammatical error. ✓ Ready & willing to travel across the globe to liaison with Clients and win Successful business deals. Current Roles & Responsibilities: #US&EuropeanClientsupport – [#ETRM] for Bunker Trading, #Oil&Gas Industry & Shipping Enterprises. Profile involves client servicing, and application support with report handling. ▪ Responsibilities involve application response & Reporting, Updating and resolving Queries by Client on application and resolving data analogy discrepancies. ▪ Preparation, Maintaining and Reporting Call log/SLA/ and Process documentation added with Special procedures Manual as and when Client demand in Strict adherence with time guidelines. ▪ Designs and implements measures for business process review and evaluation. ▪ Manage the implementation of new business processes. Designs and implements change management programmes where appropriate. ▪ Identify change management opportunities and options. Prepares and develops benefits and business case proposals for business change programmes. Models, appraises and presents business/systems options for business improvement against Identified technical or business problem scenarios. ▪ Analyse and evaluate 'what if' scenarios. Document solutions and scenario models. Develop potential solutions for business improvement. Develop data models of the proposed solutions. Conduct enterprise capability analysis to identify capability gaps. Translates business objectives into associated requirements.

➢ Speaking to Heads of Companies and setting up Webinars or scheduling meetings midst (managing time slots) and arranging the mechanics required for the meet ➢ Manage & mentor internal as well as external solutions among other business partners. I also work closely with other functional leaders on the Board. Liaison with the CST to ensure projects are meeting customer expectations post Go live ➢ Manage estimation & operational costs, post functional /auto channelization, and provide technical work instructions by documents and/or presentations ➢ Acquired - knowledge Transfer Personal Expertise [KTPA], draft & deliver - Project #BRD, Technical BD, Project Control PPT, Project JD`s, Functional Spec Docs, Pictographic Process flows, Client Proposals & Signoff Documentation ➢ Independently handle -Change Request management [CRM] from Client to Company, Provide estimates on the project to client [ Project Control], implement the CR cycle, follow up on testing, and implement CR into Client DB, liaison successfully completed project to Customer Support team ➢ Analyze & Produce [Product #Gapanalysis] for the ETRM with data behaviour from clients. ➢ Implement /drive [ new feature/structure] into existing Prod. behaviour via prod. implementation & key prod. Upgrades

BA - AMERICAN LITERATURE WITH INDIAN JOURNALISM