Shiva Goud

I do have 5.11 years of experience as an Incident Management Analyst in the ITSM process.

I am a dynamic professional with 4.9 years of experiencein IT Infrastructure services or IT service management as follows:

• Having experience of 15 Month as Major Incident Analyst in Star Dynamics Control Systems for Axis Bank Client from May2022 to Aug 2023.
• 13months experience as Major Incident Analyst and Problem Analyst for           Skyes Business Services India Pvt Ltd for Infosys and E-Med clients from Sep 2021 to Apr 2022.
• 6 Months of experience in CFS operations such as Incident, Major incident, Change & Problem management for Knoah SolutionsPvt Ltd from Mar 2021 to Sep 2021. Worked with Clients as follows(Corning Inc and S&P Global).
• 6Months of experience in Incident, Major incident, Change & Problemmanagement for The Doller BusinessPvt Ltd from Aug 2020 to Feb 2021.
• 2.10 year of experience as L1-Administrator (AccessPermissions and Controls)with Teleperformance Global ServicesPvt Ltd for IBM Client from Oct 2017 to Jun 2020.

o  B Com Computerfrom All India Instituteof Trade and Commerce, Hyd, (2013-2016).

• Intermediate from Sri Chaitanya Junior College, Hyderabad,( 2011-2013).
• S.S.C Kamala MemorialHigh School. (2010-2011).