
Shiva Goud
Technology / Internet
Services offered
I do have 5.11 years of experience as an Incident Management Analyst in the ITSM process.
Experience
I am a dynamic professional with 4.9 years of experiencein IT Infrastructure services or IT service management as follows:
- Having experience of 15 Month as Major Incident Analyst in Star Dynamics Control Systems for Axis Bank Client from May2022 to Aug 2023.
- 13months experience as Major Incident Analyst and Problem Analyst for Skyes Business Services India Pvt Ltd for Infosys and E-Med clients from Sep 2021 to Apr 2022.
- 6 Months of experience in CFS operations such as Incident, Major incident, Change & Problem management for Knoah SolutionsPvt Ltd from Mar 2021 to Sep 2021. Worked with Clients as follows(Corning Inc and S&P Global).
- 6Months of experience in Incident, Major incident, Change & Problemmanagement for The Doller BusinessPvt Ltd from Aug 2020 to Feb 2021.
- 2.10 year of experience as L1-Administrator (AccessPermissions and Controls)with Teleperformance Global ServicesPvt Ltd for IBM Client from Oct 2017 to Jun 2020.
Education
o B Com Computerfrom All India Instituteof Trade and Commerce, Hyd, (2013-2016).
- Intermediate from Sri Chaitanya Junior College, Hyderabad,( 2011-2013).
- S.S.C Kamala MemorialHigh School. (2010-2011).
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Jobs near Hyderabad, Hyderabad
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Job summary · We are seeking an experienced professional to join our team in the role of Major Incident Response Analyst. · ResponsibilitiesAnalyze and resolve critical incidents that affect business operations. · ...
Hyderabad, Telangana1 month ago
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+We are looking for someone responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management. · +Protect service availability through effective execution of the enterprise Major Incident Management ...
Hyderabad1 month ago
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The Major Incident Manager is responsible for acting as a Single Point of Contact (SPOC) for customers to provide status updates during major incidents. They drive the MI Bridge through involving relevant Resolver Groups and continue discussions until the incident is resolved. · ...
Hyderabad1 month ago