Shivansh Shivansh

IBM (Dec 2021 - Present)

🚀 Core Responsibilities (Apex • LWC • Integrations • Multi-Cloud • Agentforce)

• Developed Apex classes, triggers, batch jobs, and queueables to automate complex business processes across Sales Cloud, Service Cloud.
• Built Lightning Web Components (LWC) with reusable architecture, responsive UI, and optimized rendering for field teams and retail execution workflows.
• Engineered REST/SOAP API integrations connecting Salesforce with POS, warehouse, ERP, and external enterprise systems, enabling secure real-time data flow.
• Designed and implemented Salesforce Flows, schedulers, and automation tools to streamline case management, order processing, and customer service operations.
• Created advanced reports, dashboards, and KPI analytics for leadership teams to drive data-driven decision-making across multiple regions.
• Implemented robust Salesforce security model including profiles, roles, permission sets, sharing rules, and OWD settings aligned with enterprise standards.
• Performed full SDLC responsibilities: requirement analysis, sprint planning, development, code review, UAT, production deployment, and hypercare support.
• Optimized Salesforce performance by refactoring Apex, improving SOQL efficiency, resolving governor limit issues, and enhancing LWC load times.
• Collaborated with cross-functional teams across multiple geographies (LATAM, EMEA, APAC) ensuring smooth delivery and high-quality releases.
• Mentored junior developers on Apex best practices, LWC standards, integration patterns, and code quality improvements.
• Completed POC on Service Agents using Agentforce feature.
 

2. Capgemini (Mar 2019 - Dec 2021)
• Analyzed and translated complex business requirements into scalable, secure, and high-performance Salesforce solutions across Sales Cloud and Service Cloud for global stakeholders.
• Developed and deployed Apex classes, triggers, and Lightning Web Components (LWC) to automate business logic, enhance operational efficiency, and deliver seamless user experiences.
• Built modern, responsive Lightning interfaces using LWC and SLDS, improving usability, accessibility, and adoption across diverse regional user groups.
• Configured and optimized Validation Rules, Workflow Rules, Process Builder, Flows, and Approval Processes, enabling end-to-end automation for high-volume enterprise operations.
• Managed deployments using Change Sets across Dev, QA, UAT, and Production; performed post-deployment validation, regression testing, and rollback planning to ensure smooth and reliable release management.
• Utilized SOQL/SOSL with strict adherence to Governor Limits, optimizing query performance and ensuring scalability in large, global Salesforce orgs.
• Built and automated Reports, Dashboards, and custom report types, delivering real-time insights and executive KPIs for leadership teams across multiple regions.
• Performed data extraction, cleansing, and migration (Excel, CSV, PDF) while maintaining data integrity, accuracy, and compliance with Salesforce security and sharing models.
• Collaborated closely with business analysts, QA teams, functional consultants, and global delivery units to deliver high-quality releases using Agile and DevOps-aligned practices.
• Documented full technical designs, supported UAT execution, and maintained version control and environment management to drive continuous improvement and long-term maintainability.
• Mentored junior developers and contributed to code reviews, best-practice standards, and security guidelines, elevating overall team performance and code quality.

BTech, Electronics and Communications Engineering(2014 - 2018)