Shripad Tagalpallewar

Certified Salesforce Business Analyst with 3 years of experience in delivering customized Salesforce solutions across industries such as finance, e-commerce, manufacturing, and real estate. Adept in leading business process improvements, driving data migration, integrating third-party tools, and ensuring seamless Salesforce implementations. Proven track record of improving business efficiency by 35%, managing large-scale data migrations with 98% accuracy, and enhancing stakeholder visibility with 20+ custom dashboards.

• Spearheaded 10+ Salesforce projects using Agile (Scrum) methodologies, managing the full project lifecycle from requirements gathering and stakeholder interviews to successful delivery, improving operational efficiency by 35%.
• Conducted requirement elicitation workshops to map out Lead-to-Cash and Cash-to-Quote business processes, identifying gaps and ensuring Salesforce solutions met all business needs and aligned with strategic goals.
• Led Business Process Mapping, Gap Analysis, and documented Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and User Stories, ensuring the development team understood solution requirements and user expectations.
• Developed process flow diagrams and wireframes using Lucid Chart, MS Visio, and Balsamiq, improving communication across stakeholders and ensuring clarity in design and business processes.
• Directed data migration of 10,000+ client records to Salesforce Lightning, ensuring 98% data accuracy, and documented discrepancies in the FRD while ensuring data integrity and minimal disruption.
• Managed third-party integrations (e.g., DocuSign, Zapier, Stripe) with Salesforce, streamlining workflows, and automation, leading to a 40% increase in operational efficiency.
• Collaborated during sprint planning to define user stories and acceptance criteria, ensuring deadlines were met and improving user satisfaction.
• Led User Acceptance Testing (UAT), reducing defects by 25% and ensuring the system was fully aligned with business requirements.
• Applied risk analysis and change management strategies to minimize project risks and ensure smooth transitions between project phases.
• Developed and maintained a Requirement Traceability Matrix (RTM) to track business requirements throughout the project lifecycle.
• Utilized SOQL and SOSL for database querying, empowering data-driven decision-making and enhancing reporting capabilities.
• Managed product backlogs in collaboration with Product Owners, ensuring optimal value delivery through prioritization during sprints.
• Created user manuals and training materials, reducing end-user training time by 30% and facilitating smoother adoption of Salesforce tools and processes.
• Provided post-implementation support by troubleshooting issues, gathering feedback, and working with the development team to refine the Salesforce platform.

Bachelor of Electrical Engineering (B.E.)
Rajiv Gandhi College of Engineering & Research, Nagpur, India