Shruti Gupta

I have almost 4 years experience in Endpoint troubleshooting, MDM, office 365 . I am looking for a job and ready to join immediately. Kindly consider my profile.

Results-driven Technical Support Engineer with almost 4 years of experience specializing in 
troubleshooting and resolving OS, hardware, and software issues. Skilled in incident management, 
problem-solving, and handling escalations, with a strong foundation in supporting operating systems, 
hardware, and software related challenges. Experienced in L1 tasks for Intune and Office 365, including 
device enrolment, app deployment, group management, License and user account management. 
Leveraging a background in hospitality, I bring exceptional customer service skills, effective 
communication, and a commitment to delivering high-quality, user-focused solutions. Adept at 
collaborating with cross-functional teams to ensure timely and efficient issue resolution aligned with 
organizational objectives.

I have completed BCA and MBA.