Shubham Pandey

Accountable for managing day to day operations – Taking care of E2E Transition for critical business lines under Payments Domain, normal banking transactions, and Forex services.
Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.
Following the process / procedure of the bank & ensuring compliance to rules and regulations of the Bank including latest circulars & notifications
Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms
Assessing customer feedback, evaluating the areas of improvements and providing critical feedback for the same
Manage operations to ensure smooth and efficient service. 
Prepare Project Plan for Migration/transition.
Independently Managing project and migrated activities for, Payments, charges & Direct debits.
Hands on experience in, MS Visio for SOP & Process Maps.

A focused professional with an experience of 9+ years in:

     Back-end Operations   Payments Domain and Loans   Charges, Settlement & FX Rates 
     Outwards Payments   Swift Processing                                   Customer Onboarding & Switching. 

Bachelor of business administration