Shubham Upadhyaya

Microsoft Certified IT professional with experience with large scale projects/environment to provide end to end delivery and production for clients. I have experience in planning/deploying and changing the enterprise organization's Microsoft Teams, Skype for BusLync/SFB Infra to keep them rolling towards seamless experience and upgraded to Microsoft 365 service offerings. I have experience managing end user experience-based feedback to improve the productive environment and make it more efficient and impactful to meet business needs and offerings.

Microsoft Corporation: December 2019 - Present
Role: Support Escalation Engineer
Working as Technical Lead for a Group of engineers where I am helping with their Technical readiness and complex problem solving. Taking care of technical training and SME triages for new hires as well. Involvement for Content Preparation & Technical Documentation for readiness of worldwide Microsoft Employees.
As a Tier 3 engineer taking care of escalated cased on Skype for Business, Microsoft Teams in required service issue to troubleshot as resolved which I was doing in previous role as support engineer. Working on deep analysis of application/service logs to identify and fix the root causes of issues.

HCL Technologies - September 2018 – November 2019
Role – Senior Engineer
Skype for Business Server deployment and Administration. Hybrid Setup for existing deployment. User migration and management. Policy management related to Skype for Business On-Premises & Online, Server level patching and upgrade. Maintaining integration with Office 365 for On Premise setup. Skype for Business Audit and logging. Log Analysis (Network Monitor, Fiddler, Tracing, Event Log, CQD Analysis).

Wipro Limited – April 2017 – August 2018
Role – Technical Consultant
Worked with customers to help them manage and troubleshoot Skype for Business Online, Hybrid and Microsoft Teams, Exchange Online, Migration of Lync Server, DNS Configuration, Active Directory, PSTN Configuration, Call Queue & Auto Attendant, PSTN Calling Policies

HCL Technologies - August 2015 to March 2017
Role - Junior Engineer
Worked as L1 helpdesk engineer to assist end user with their day-to-day technical issues. This role also involved Managing Basic Lync Issues, Basic Exchange Troubleshooting, Outlook Configuration and Troubleshooting Internet Connectivity Issues.

Masters In Computer Application in 2015 Invertis University, Bareilly 71 %
Batchelor In Computer Application in 2013 Punjab Technical University 73 %
High School & Senior Secondary in 2009 UP Board 59%