Siddharth Singh

As a senior associate at Tata Consultancy Services, I apply my data analysis skills to create data visualizations that help businesses make data-driven decisions. I have experience in SQL, Python, and Power BI and have worked with large datasets to analyze customer data, process errors, and audit results.

Conducted root cause analysis on critical issues related to order processing and escalated issues to the appropriate stakeholders • Comprehensively created daily reports in Excel, documenting key metrics and performance indicators for the team, leading to improved decision-making and efficiency • Identified and recommended process improvements by analyzing error reports using data visualization tools, resulting in a 10% boost in overall efficiency • Identified common customer issues by analyzing chat logs, and developed training materials for agents, resulting in a decrease in escalations to higher level support • Collected, analyzed, and visualized data on accuracy, SLA, and performance using Excel and Tableau • Trained 10 new joiners on how to use tools and resources to accomplish their targets, enhancing team collaboration and performance • Communicated results of complex investigations and projects to non-technical audiences in a clear and concise way • Performed additional duties and responsibilities as necessary

Bachelor of Management Studies in Marketing Mumbai University, Mumbai