Sivaprasad BS

A multi-faceted professional, acknowledged for managing Servicing & Maintenance Management, Techno-commercial Operations, Sales & Business Development, Key Accounts Management; targeting challenging and rewarding opportunities with an organization of repute; preferably in Medical Equipment Service/ Sales.

• Nearly 11 years of experience in successfully implementing key technical sales, business initiatives,  Servicing & Maintenance Management, Techno-commercial Operations to meet changing customer needs, thereby resulting in high level of customer satisfaction and increasing in market share
• Working closely with senior management to create a sales strategy based on market research and data analysis
• Expertise in managing all warranty related matters including processing & authorization of warranty claims, verification of warranty and service contract coverage and explaining provisions & exclusions
• Strong exposure in managing the entire gamut of After-Sales Service Operations including servicing & maintenance, warranty/ spare-parts management, inventory control, customer’s service-related issues (customized medical equipment/ machine) & managing smooth operations 
• Hands-on technical experience in diagnosis and root cause analysis of issues based on customers’ feedback 
• Proficient in diagnosis of errors or technical problems, determination of proper solutions and creation of detailed service reports
• Working expertise lies in streamlining team functions for installation, maintenance, calibration and servicing of Medical Equipment like Fresenius 4008 series Dialysis Machine, 5008S Dialysis Machine, Multi-Filtrate (CRRT) Machine and Fresenius Aqua 125 litre Portable RO
• Skilled to provide service & customer support during field visits, comprehend customer requirements, build relationships with customers
• Well versed in rendering New Product related trainings for both customers and team members

Aggressive & customer-oriented with strong decision-making, interpersonal, motivator & problem-solving skills; well organized with a track record that demonstrates self-motivation to achieve corporate goals

Diploma in Electronics Engineering