
sohail shaikh
Customer Service / Support
About sohail shaikh:
Self-motivate and result-driven logistics executive seeking opportunity to develop coordination and management skills. Holds extensive experience working on a team cooperatively. Ready to apply experience in a new organization
Experience
Hexaware BPS: Aug 2017- July 18
Pharmeasy: July 2018 – Oct 2022
Education
Logistics Executive.
Monitoring supply chain management process and resolved any
discrepancies (Forward, Reverse and RTO).
Implementing audit controls to improve effectiveness.
Managing daily shipments to customer as per company’s quality
standards.
Maintaining accuracy and integrity of all logistic information.
Coordinating with internal staff/teams as well as external vendors and
suppliers to ensure a smooth flow of shipments through the supply chain
(first to last mile).
Supervising logistics escalation team and assist team members to close
escalations as per SOP and following up with the courier partner for the
closure.
Providing feedback to the logistics escalation members in help to
increase the productivity and efficiency.
Prioritizing and assigning tasks to ensure that the resources are used
effectively, and targets are met.
Identifying errors and eliminate root cause using robust countermeasures
Closing social media escalations at priority by coordinating with the
courier partners.
Sharing the productive report on daily basis with the manager.
Preparing and Present data in weekly review meetings with the courier
partners and upper-level management.
Sharing the pendency data of the shipments (Forward, Reverse and RTO)
with the courier partner on daily and weekly basis
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