Sohelkumar Patel

A skilled problem solving, Goal oriented team player. Passionate about the work.

Rah legal knowledge process pvt. ltd. ‘’’’ mumbai

Sr. sales coach & quality assurance Jan 2023- MAY 2023

Handled a multi-disciplinary 15 associates team to focus and achieve assigned daily, weekly and monthly sales targets Extensive product, process, call quality and refresher training to enhance the sales performance

Call quality audit, refresher training’s and call to call feedback by documentation with weekly and monthly audit report to the stake holders

Developed strategic insights across 2 product teams, including revenue, marketing and operations departments

Focused mentorship for on the job training to ensure new staff is qualified for their role and responsibilities with quality standards

On floor support for OJT, medium quartile and bottom quartile, Escalation and sales conversion call handling

Conducted after training certification and onboarding process

WONCORE GLOBAL SOLUTIONS PVT. LTD. mumbai

Sr. Quality Analyst (International process UAE) Sept 2021- NOV2022

Handled a team of 3 Quality Analyst and 1 sales trainer to ensured the streamlined quality process management

Preparation of audit sampling to assigned and achieve teams daily, weekly and monthly audit targets

Preparation of weekly and monthly call audit and RCA reports to analyze the call quality trend

Call audit and call to call feedback for AOI and performance improvement

On floor support for OJT, medium quartile and bottom quartile

Call calibration, RCA audit, PKT formats, Refresher training for process updates and repeat defaulters 

Handling of escalation and sales conversion calls, DSAT & CSAT survey audits

Conducted after training certification and onboarding process

MEDLIFE INTERNATIONAL PVT. LTD. MUMBAI

Quality Analyst AND PROCESS TRAINER Aug 2018-SEPT 2021

Ensured successful execution of training needs and training analysis

Measured training program effectively to provide qualified staff on board

OJT training and refresher training to ensure the sales targets assigned during OJT period

Conducted weekly calibration session with sales team leaders to maintain the consistency in quality parameters

Review content at regular intervals to ensure all updates are incorporated

Perform ticket audits of each operations team, ensuring proper documentation and work flow of service request 

RCA, ACPT, FATAL ERROR, DSAT, CSAT, PIP audits and call to call feedback and documentation

On floor support for OJT, medium quartile and bottom quartile, Escalation and sales conversion call handling

On floor process deep check and PKT evaluations to improve on call performance

Conducted after training certification and onboarding process

NOBLE PLUS MEDICHEM PVT. LTD. MUMBAI

RETAIL SUPERVISOR, Registered pharmacist Mar 2018-AUG 2018

Retail store management and staff management to achieve daily sales targeted

Inventory control and data analysis for daily, weekly and monthly targets

Upselling and cross selling of private label products

Shrinkage management to maintain the staff availability 

KRYPTON HEALTHCARE PVT. LTD. MUMBAI

AREA BUSINESS DEVELOPMENT MANAGER APR 2016-FEB 2018

Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement

Developing the team team of efficient and proficient executives to ensure and achieve the daily, weekly and monthly targets

Lead the team of 7 sales executives and assigned the set weekly and monthly targets

Follow the latest industry development and stay up-to-date on corporate competitors, Vendor and distribution management

OLYMPUS LIFE SCIENCE PHARMA MUMBAI

SALES EXECUTIVE feb 2010-JUN 2013

Product promotion and sales analysis to identify the new prospects 

Retention of old prospects to achieve and maintain the monthly targets

Manual visits and out calling to the targeted customers to ensure the consistent sales

Working on areas of improvement to generate the additional revenue

Data management to prepare the weekly and monthly sales reports

unichem laboratories pvt. Ltd. MUMBAI

SALES EXECUTIVE DEC 2008-JAN 2010

Product promotion and sales analysis to identify the new prospects 

Retention of old prospects to achieve and maintain the monthly targets

Manual visits and out calling to the targeted customers to ensure the consistent sales

Working on areas of improvement to generate the additional revenue

Data management to prepare the weekly and monthly sales reports

Project Experience – Internal Process MEDLIFE INTERNATIONAL PVT. LTD.

Delivery/ Service Improvement Project 

Drove the strategic audit plan by leading the of 3 quality analyst for order cancellation to find the exact reason of orders cancellation through RCA audits and ACPT analysis (Duration 90 days – frequency) Jan 2021- JUN 2021

In collaboration with operation heads to find the exact cause for the cancellation the audit trial conducted on 0 associates

The project help to gain the additional business of 8% - 10% to achieve overall growth of the revenue target

The project improved the overall quality performance of the quality process management and revenue generation

Bharati vidyapeeth (B E S Institute of pharmacy) New Mumbai

[Second Degree Certification] Diploma in Pharmacy

j. s. m. collage of arts, science and commerce Raigad - Alibag

Bachelor of Science, BIOLOGY

V M PILANKAR JUNIOR COLLAGE Raigad - Alibag

hsc science Mumbai university