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soni paswan

soni paswan

Application Support Engineer

Customer Service / Support

Pune, Pune

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About soni paswan:

Application Support Engineer with experience in information technology and service.
Skilled in SQL, Linux, ITIL ,Incident Management, Change Management, Analytical Skills, Linux Networking, Troubleshooting, Servicenow ,Control-M ,API Postman,Clodwatch,Datadog ,putty ,WinSCP, WinRAR,
Providing L1 and L2 support to application.
Having Overall 3.2 years of IT experience as an Application Support Engineer.

Experience

L1 & L2 support for data application. 
Daily Monitoring the jobs and solving the issue related jobs. 
Checking health status of Server status, , Database services, Job status, to check and handle user service request and incidents, resolving queries related issue and issues based on ticketing system, good knowledge about ITIL management, change management, incident management. 
I have knowledge about Linux, SQL, ITIL process, and basic of PL/SQL.
Responsible for log analysis and follow SLA .
Email monitoring and Monitoring Applications.
Using Control -M tool for scheduling the job.

Education

B.com from Pune University 

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