Sonu Patro

Professional Experience

Operations Manager

Spordemy Ventures July 2025 – Present

• Manage daily operations across two active sports venues, ensuring smooth scheduling, maintenance, and customer satisfaction.
• Coordinate with coaches, staff, and clients to enhance operational efficiency and service quality.
• Monitor venue performance metrics and implement improvements to boost profitability and engagement.
• Handle on-ground problem-solving, vendor coordination, and facility upkeep.
• Oversee venue administration including bookings, maintenance scheduling, and safety compliance.

Operations Manager

Electi Sports Consulting Pvt. Ltd. 2022 – June 2025

• Directed daily operational activities across multiple venues, ensuring seamless coordination between coaching staff, management, and clients.
• Managed a team of 10+ coaches, overseeing scheduling, performance reviews, and training quality standards.
• Led end-to-end sports event operations — planning, vendor selection, on-site execution, and post-event review.
• Executed major corporate and sports events including Tata Intellion Futsal and Amazon Corporate Sports Meet; coordinated volunteers, logistics, and on-ground teams for timely delivery.
• Managed vendor partnerships and procurement; implemented cost-optimization strategies reducing event expenses while maintaining service quality.
• Oversaw infrastructure setup and facility maintenance for events and partner venues, ensuring operational readiness and compliance.
• Enhanced client experience through proactive communication, tailored event solutions, and continuous feedback loops, resulting in improved client retention.
• Introduced process improvements and performance tracking systems to streamline workflows.
• Organized customized birthday parties and private events as per client requirements.

Business Data Analyst

Nokia Distribution Centre 2019 – 2020

• Conducted data analysis to identify trends and provide actionable insights for decision-making.
• Designed real-time dashboards to improve inventory management and supply chain efficiency.
• Implemented data-driven strategies to achieve cost savings and enhance customer satisfaction.

MIS Executive / Billing Executive / Cashier

ITC Distribution Centre 2018 – 2019

• Managed financial transactions, billing processes, and detailed reporting with high accuracy.
• Collaborated with cross-functional teams to streamline operations and improve service quality.
• Enhanced customer satisfaction by reducing errors and optimizing billing workflows.

Salesperson / Business Development

Delivery Startup 2016 – 2018

• Developed customer-centric sales strategies and consistently met or exceeded targets.
• Identified new business opportunities and cultivated partnerships for sustainable growth.
• Provided exceptional customer service to improve retention and referrals.

Helper

Startup 2014 – 2016

• Supported daily operations and ensured timely delivery of products to clients.
• Contributed to customer satisfaction through reliable operational support.

Additional Freelance Event Experience

• Successfully handled operations for the Punjab Government’s 350th Martyrdom Anniversary of Ninth Sikh Guru, Shri Guru Teg Bahadur Ji, coordinating accommodation, transport convoy, and food services for Crew & Sangat.
• Managed multiple Corporate Sports Events as a freelance event operations professional — overseeing planning, logistics, vendor management, and on-ground execution.

• 12th Grade, CBSE Board, 2016
• 10th Grade, CBSE Board, 2014