Sourav Chakraborty

Hotelier with 12+ years of ultra luxury /premium & mid-scale vertical experience 

Core Competencies 

Recruiting, training and supervising staff  Managing and supporting P&L in accordance with best practices  Maintaining statistical and financial records such as service recoveries, upselling, cross selling  Handling customer complaints and queries  Communicate with customers (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)  Inspect facilities regularly and enforce strict compliance with health and safety standards.  Strict control over room keys  Collaborate with external parties such as vendors, travel agencies.  Deal with maintenance issues, along with scheduling effective PPM plan with coordinating with HK department.  Assists to implement consistent guest recognition programme

Hotel Management Graduate 

Passed out 2006