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Visakhapatnam
Srinivas Rao Senapathi

Srinivas Rao Senapathi

ITES/BPO/Call centers

Customer Service / Support

Visakhapatnam, Visakhapatanam

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About Srinivas Rao Senapathi:

I am Srinivas Rao, 43 years old from Vishakapatnam, graduate and have 12 years of work experience in IT-enabled Services / International BPO/Call centers providing support & services to clients and customers globally over the phone and email.

Note: I suffered from a paralysis stroke about 13 years ago, affecting my left hand and leg. I have continued to work in the BPO industry and managed well multi-tasking with my right hand without any compromises despite being paralyzed. My roles in each company are explained in my resume.

I have worked in different roles in these years of experience like customer support, tech support, back office support, sales support, and sales operations.

Experience

Experienced Customer Service Administrator with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Technical Support, Service-Level Agreements (SLA), Customer Relationship Management (CRM), and Customer Satisfaction. Strong support professional with a BSc focused in CS from Jodhpur National University.

Education

BSc computer science from Jodhpur National University, India

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