Sriram Madhavan

Organized Team Leader establishes positive relations, creates trust, and manages teams toward the fulfillment of company goals. Strong facilitator with experience working cross-functionally with co-management and top-level leadership. Outstanding trainer and mentor.

Naga Limited Innovative Foods - Oyalo Pizza                                       
Dec 2019 - Present
Job title: Team Leader
Creative designs using Adobe Illustrator and Photoshop and a strong content writer.
Lead and motivate a team of employees to ensure customer satisfaction, quality standards, and operational excellence. Ensure compliance with all company policies and procedures, including safety and security protocols.
Monitor daily operations, ensuring that the restaurant is clean, well-stocked, and properly staffed. Manage inventory levels, ordering supplies as needed and tracking usage to maintain cost control.
Train new staff members on proper food handling techniques, customer service skills, and other job duties. Handle customer complaints in a professional manner, resolving issues quickly and efficiently.
Develop marketing strategies to increase sales and promote the restaurant’s brand. Analyze financial data to identify areas for improvement and develop action plans to address them.
Create weekly schedules for staff, ensuring adequate coverage while controlling labor costs. Track employee performance and provide feedback to help improve their skills. Participate in local community events to build relationships and generate business.

Inchcape Shipping Services IT India Pvt Ltd, Chennai                                                May 2015 - Nov 2019
Job title: Data Analyst
Maintain records of Dry & Tanker Terminal and Berth Information, port tariff and any other port information received from ISS Agents and Sub-agents worldwide. Populate required fields in the ISS Terminal and Berth database to support delivery to offline clients and online through ISS web offerings.
Collate Tanker Terminal and Berth Information, port tariff and any other port information from ISS Agents and Sub-agents worldwide and update existing Terminal and Berth Data and New port/Terminal/Berth as per defined targets.
Enter data in ISS T&B database, port tariff and any other port information conforming to set standards set out in the Procedures Manual. Create and validate new port, terminal, and berth, port tariff and any other port information as set out in Procedures Manual on request by regional agents. Send follow-up messages to offices for data not received.
Verify information received from ISS Agents and Sub- agents from several sources including Fairplay/Internet/Guide to Port Entry prior to entry and update in Terminal and Berth Database. Collate correct latitude & longitude of port terminal & berth from ISS Agents & providing to the customers. Log requests for information and channel them to Data Manager.
Prepare and submit monthly / weekly reports as per Procedures Manual and forward to the designated people            
.
Hewlett-Packard Enterprises, Chennai                 
Aug 2013 - May 2015
Job title: Process Analyst
Creating invoice for the converted contracts and issuing credits for customers cancelled contract in SAP Sales and Distribution Module. Multi-Tasking with different Sales Representatives to provide support to customers with various products, Service Level, Discounts and Applying Price for products
Forecasting and providing details to Sales to book high order value accounts and to send renewal quotes on time without any lapse. Contacting sales representatives in United States and customers for business related Queries and clarifications through Microsoft Teams Conference call and cascading the information to the Production team.
Responding and Resolving incident and Service calls within the agreed Service Level. Routing the incident to the respective team and to follow up the completion.
Ensuring 100% quality and compliance in the process. Serving and maintaining long-term relationships with regular clients.
Customer Support Rep: Having tremendous experience in SAP process (SAP Platform), guiding the team and doing quality check. Chatting with US & NL sales and IBS via office communicator for Query clarifications.

KFC Restaurant - Yum Brands, Chennai                    
Jan 2013 - May 2013
Job title: Duty Manager
Recruiting, training and supervising staff.  Agreeing and managing budgets.
Creating staffing roosters, planning the menus. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Overseeing stock levels and ordering supplies.
Greeting and advising customers, Problem solving. Handling customer enquiries and complaints, Taking reservations. Preparing and presenting staffing/sales reports. Keeping statistical and financial records.

Hilton Hotel, Chennai                                 
Nov 2010 - Jan 2013
Job title: Food & Beverage Attendant
Maintain guest history. Receive and post table reservations in the register ensuring equity of load between stations. Collect the restaurant reservation register from the overnight caretaker and mail from Food and Beverage Office. Clean and arrange the hostess desk and menus cards.
Attend briefings before the restaurant opening. Attend to all telephone calls of the restaurant in the shift. Receive guests and lead them to their reserved tables. Provide guests with hotel information.
Take orders from guests. Handout Wine Lists/Menu Cards to the guests. Provide guests with hotel information.
Go to the guest and enquire whether the food and service are up to their satisfaction. Handle any complaints. Wish greetings to every guest when leaving and invite them to come again. Record the names of guests in the daily cover register.

Taj Group of Hotels, Chennai                                                                                                     
May 2010 - Sep 2010
Job title: Waiter
Greet and escort customers to their tables. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials. Offer menu recommendations upon request. Up-sell additional products when appropriate. Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages. Communicate order details to the Kitchen Staff. Serve food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area. Deliver checks and collect bill payments. Carry dirty plates, glasses and silverware to kitchen for cleaning. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties). Follow all relevant health department regulations. Provide excellent customer service to guest.

Hotel Park Sheraton & Towers, Chennai                                                                                                     May 2008 - Oct 2008
Job title: Vacation Trainee
Joined here as an Industrial Exposure Trainee. Worked as a trainee in the Indian Restaurant, Coffee Shop and at the Pub. Successfully completed the Industrial Exposure Training.

B.SC Hotel Management and Catering Science

Parvathy's Arts and Science College 2007-2010

GOLD MEDALIST - MADURAI KAMARAJ UNIVERSITY