
Srishti Sharma
Human Resources
About Srishti Sharma:
We are a leading travel company specializing in international travel arrangements, particularly flights between Canada and India. We pride ourselves on exceptional customer service and efficient travel solutions for our diverse clientele.
Position: Travel Consultant & Sales
Location: On-Site, Mohali, Punjab
Shift: Night/Early Morning
Employment Type: Full-Time
Key Responsibilities
- Client Support: Answer inbound calls, understand and address travel queries, and assist customers in booking flight tickets—primarily for Canada–India routes.
- Flight Reservations: Use GDS software (Galileo/Amadeus) to search for and secure the best flight options, applying knowledge of airline code shares and optimal routes.
- After-Sales Service: Handle post-booking customer requests, amendments, and queries to ensure a smooth travel experience.
- Team Collaboration: Work closely with the team to maintain high standards of customer satisfaction through prompt and effective responses.
Requirements
- Education: Bachelor’s degree in Travel, Hospitality, or a related field preferred (not mandatory).
- Experience: Freshers welcome! Prior experience in the travel industry, travel management, reservations, or customer service is advantageous.
- Technical Skills: Hands-on experience with GDS software (Galileo/Amadeus) is a plus.
- Languages: Proficiency in English and Punjabi (mandatory).
- Other Skills:
- Strong communication and problem-solving skills.
- Ability to work night/early morning shifts.
- Genuine interest in travel and customer service.
Additional Information
- Training: Comprehensive training provided for all new hires.
- Work Structure: On-site role; remote work not available.
- Inclusive Hiring: Open to recent graduates and career switchers—join us if you are eager to learn and excel in the travel industry.
Experience
5 years of experience in HR
Education
Post Graduation in HR and Marketing
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