Sudama Shrivastava

10+ yrs Lead Operations and Service Delivery, Onshore & Offshore, Transition & Migration for BPO/KPO/RPO. BFSI (P&C, US Mortgage, Insurance Claims and Adjudication), Ecommerce, RPO (USA/CA/UK/AU/UAE) and RCM

Work Experience

Designation - Scheduling and Operations Manager for Signing Services – March 2021 – Till Date
Company: RON Global Services, Ahmedabad
Key Deliverables: 
1. Execution and order management by scheduling mobile notary or RON (Remote Online Notary) and Attorney for various mortgage and loan documents signing for USA based Mortgage/Escrow Signing Companies.
2. Process Transition, Migration and Training.
3. Working for 4 Mortgage/Escrow Signing Services, USA through Cloud Signing LLC

Team Manager – Service Delivery – Mar 2018 To December 2020
Lead End-To-End Delivery, Account & Client Management, Operations Management and Training
Projects – Ecommerce & RPO Processes - USA/CAN/UK/AUS/UAE
Remote Recruiter and Vendor Management
Clinical Excel Computech, Ahmedabad, Gujarat.

Previous Profiles

Operations Manager - USA Client

Progressive Corporate Services, Ahmedabad, Gujarat
Global TPA USA Healthcare Payer Claims Adjudication & Contract Configuration
Setup of Startup Vertical for Medical RCM
July 2014 – January 2017

Deputy Operations Manager – USA Client
Medusind Solution, Ahmedabad, Gujarat
Healthcare Revenue Cycle Management – Medical & Dental Billing
August 2010 to April 2014

Assistant Operations Manager – USA Client
WNS Global Services, Pune, Maharashtra
BFSI – Vertical, Property and Casualty Insurance
July 2007 – August 2010

Quality Assurance Leader – USA Client
WNS Global Services, Pune, Maharashtra
Airline Telecommunication and Network Order Management
April 2005 – July 2007

Customer Service Executive – USA Client
WNS Global Services, Pune, Maharashtra
Airline Telecommunication and Network Order Management
July 2002 – March 2005

Qualification
Executive MBA in HRM from Indian School of Business Management & Administration, Mumbai 2017
Bachelor of Science in Chemistry from Modern College, Pune University, March 1995