SUJAN MUKHOPADHYAY

17 Years of Working Experience in the Hospitality Industry,
Experienced and skilled Manager with expertise in Hotel Management, Front Office and Guest Services. Focused leadership to drive the highest level of guest satisfaction ensuring value creation. Skilled in the Front Office Management, Microsoft Excel, IDS, Opera, My Cloud, Fidelio ,WINHMS, and Management.Strong understanding of fundamentals and problem-solving skills. A team player with exceptional interpersonal / communication / negotiation with effective engagement in employee growth & development.
Specialities : Comprehensive organizational problem solving abilities, self motivator, verbal and written communication skills, willingness to learn, team management and mentoring skills.

• Guest Relations Management
  Extensive experience in handling VIP guests, resolving queries, and enhancing guest satisfaction across hotels and premium lounges.
• Front Office Operations
  Skilled in supervising check-in/check-out processes, handling reservations, shift scheduling, and ensuring smooth daily operations.
• Team Leadership & Staff Training
  Proven ability to lead teams, conduct training, and implement performance improvement strategies for front office personnel.
• Customer Service Excellence
  Focused on personalized service delivery, complaint resolution, and proactive customer engagement.
• Operational Coordination
  Experience in cross-department collaboration to ensure seamless guest experiences and service consistency.
• Stakeholder & Project Management
  Demonstrated ability in state-level coordination (in NPO setting), ensuring compliance, quality control, and stakeholder engagement.

PGDM IN HOTEL MANAGEMENT