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sukhesh shetty

sukhesh shetty

Desktop Support Engineer, IT Executive

Administrative

Mangalore, Dakshin Kannad

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About sukhesh shetty:

I have a degree in Information Technology; I have experience working in customer service. I have the skills to help deal with all customers in a friendly and professional manner, even when they are upset or angry due to the problems they are having. 

I know how to build relationships with clients to draw in more business. I have the ability to communicate with others in a way they can understand even if they are not computer savvy. I have knowledge of a variety of operating systems that includes Windows 7, 8,10 and 11. I am also familiar with Microsoft Office and a variety of other programs. 

My training consists of troubleshooting technical problems with computer systems, equipment, software and mobile devices. I have experience installing software/hardware, setting up networks and utilizing remote control. I have the ability to provide support for clients in person or by using email, phone and live chat. I can work efficiently in a group setting or alone and I have the skills and ability to complete all projects by the deadline.

Experience

  • To Provide 2nd level desktop, network and application support
  • Manage and support store network infrastructure; troubleshooting routers, switches and firewall
  • Creating monthly Preventive maintenance schedule and checklists  of Desktop, Laptops and printers for the  future references
  • Install and configure computer hardware, software, systems, networks, printers, and scanners
  • Generating and keeping the track of employees attendance using biometric application 
  • Follow-up of quotations and invoices for the IT  needs
  • Generating E-mail logs and login tracks of Email ID’s      using G-suite admin console
  •  Monitoring Company websites, raising ticket if any problem with sites
  • Troubleshooting CCTV issues and taking Daily backup of footage
  • Troubleshooting system  Hardware issues, software issues, printers and scanners
  • Organizing agendas, documents and presentation materials for meetings
  • Preparation and submission of Expense reports
  • Prepare memos, presentations, spreadsheets, etc. using MS Office (Word, PowerPoint and Excel)
  • Giving Awareness about Data Theft, hacking and other security threats to employees
  • Taking daily backup of  Important Data
  • Keeping the track of company provided laptop and mobile devices and also taking the backup of the same 
  • G SUITE- taking mil data backup, generating email log report, audit report, assigning rules for particular mail id, creating two step verification for  E mail accounts
  • Negotiating with vendors for the IT needs

Education

I am a BCA graduate (Bachelor of Computer Application) is a 3-year UG course that imparts knowledge on the basics of computer application and software development

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