Suman Saurabh
Engineering / Architecture
About Suman Saurabh:
Experience in Verint and Avaya Workforce optimization
Experience
Results-Oriented Verint/Avaya WFO Associate with a strong foundation in delivering innovative solutions and managing complex projects. Proficient in a wide range of technologies, including SIP, SBC, H.323, VoIP recording, speech analytics, workforce management, and quality monitoring.
Dedicated to driving innovation and protecting intellectual property through patent portfolio management. Possess a solid understanding of both technical concepts and legal frameworks, particularly European and US Patent Law.
Experienced in conducting market research, safeguarding company assets from infringement, and preparing comprehensive technical documentation. Skilled in developing search methodologies, conducting thorough searches, and identifying promising research and licensing opportunities.
Proficient in customer handling, team management, project management, and escalation handling within the Verint contact center domain.
Education
BTech in Electronics and communication Engineering
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