Sumit Chugh

                                                         rong technical understanding and experience of Tech Support Across the Globe.

• Currently as a Network operational Analyst with Accenture Solutions pvt ltd.
• Was Associated with R & D department of Intel in USA(Portland) and Bangalore(India) 
• Excellent Command over  Spoken English, Hindi and native language Punjabi.
• Visited clients in Auckland, New Zealand, Sweden, & United states

                                  PROFESSIONAL SKILLS

• Ability to learn the process
• Strong knowledge of ADFS 3.0 or SAML 2.0 federation
• Excellent knowledge of related Windows Server technologies (e.g., Active Directory, DNS,                               Group  Policy, DHCP)
• Excellent working knowledge and engineering experience on virtualization technologies like                             Hyper-  V, VMware ESX, Citrix Xen Server and KVM
• Good Knowledge of IIS 6/7.5/8.0
• Good Knowledge of Power shell
• Someone capable of responding to a fast paced environment and able to work long days and             hours
• Good knowledge of Windows infrastructure (Windows 2003 / 2008 / 2012 Server,                                        Managing Active Directory, DHCP/ DNS servers and activities, Domain                                                       controllers)
• Excellent knowledge & Experience in group policies, Login Scripts and troubleshooting &                              implementation
• Knowledge of methods for quality assurance

• Accenture Solutions Pvt ltd , Network Operations       Sept 21 - Till Date

Technical Service Engineer, Customer Service

• Windows Server 2003 to Windows server 2008R2 Migration of Active Directory .
• Deploying OS through WDS,
• Installing & Configuring IIS 7.0 and FTP,
• Migration of DHCP from Windows server 2003 to Windows r 2008R2.
• Implementing new group policies
• Creating new group policies as per the Customer request,
• Migrating DHCP from windows server 2008 to windows server 2008 R2
• Migrating RDC and ADC to windows server 2008 R2
• Raise the Domain & Forest functional level to windows server 2008
• Creating Reservations for all DHCP client machines,
• Installing and configuring the IIS 7.0 and FTP

• Tech Mahindra Technologies,  Sr Technical Support                Mar 21 to Sep 21                        

• Mainly dealing with the support of the Telecom Customers and their technical support post release and installation at their homes.
• Receiving Calls from Customers during Installation Process/troubleshooting and Resolving the issues
• Troubleshooting the  network errors encountered and sending of the  team/repair executive to the customer for correct resolution
• Arranging Call Backs for the Customer who are supposed to be called back, while their issues are being worked upon and tracked upon.
• Making sure the customers are not mishandled and their service working fine according to the commitments made to them by the agents.
• Handled customers across the globe specially in APAC-NZ , United states and the U.K..
• Coordinating with Managers for expansion of the team and giving KT to freshly recruited agents with absolute training so that they can take calls and help resolve customer queries like other agents.
• Helping product managers work and decide on the new features  for the specific product after taking reviews from the customer on the existing features.
  
   
• hcl technologies , gurgaon
• Perform in a team environment with other Systems Administrators to provide overall                         operations
•  and maintenance for the Enterprise and DMZ environment
• Analyze current process and workflow for IT Team to identify inefficiencies and assist to                    streamline through automation
• Conducts/develops proactive maintenance designed to ensure optimal performance of                       internal             systems
• Interface with vendors on support and development / feature improvement areas
• Own Root Cause Analysis and Problem Management for corporate Identity 
• Management environment
• Work closely with them to develop solutions
• Provide frequent status reports and maintain risks and issues for Management

INDIA & NZ(Onsite)

• Satyam computers , india 
• Performs setup and management of monthly patching of Windows Servers
• Creates custom reports covering all areas of SCCM operations
• Collaborates in the design, operations and maintenance of the existing System Center                         Configuration    Manager infrastructure
• Performs root cause analysis on more complex incidents/problems
• Automates multiple environments utilizing automation solutions such as Power Shell,                          System  Center  Configuration Manager, System Center Orchestrator, Azure Service                                  Management       Automation,      and/or API integrations
• Determines more complex industry best practices and suggests how to improve current                      practices
• Creates packaging and deployment of third party applications for Windows Servers

NEW ZEALAND, NZ

• Satyam computers , new Zealand
• Develop positive working relationships and actively manage the portfolio to established                      service levels
• Develop technical designs that can be deployed and managed by service providers
• Assist management to provide direction and decision-making guidance to drive project and                             production support efforts
• Design, engineer, implement, and manage complex server, network systems and                                 configuration in a          global, multi-site enterprise environment
• Interfacing with vendors on support and development / feature improvement areas
• Provide Team Members and Management, updates on the current status of incidents,                         changes and      requests
• Provide data to generate team performance metrics

ACADEMIC QUALIFICATIONS

• Punjab Technical University (A. I .E.T Faridkot)                                               June 1999 - Aug 2003                                                              B-Tech Computer Science & Engineering

• All India Institute of Management Studies (AIIMAS)                                Nov 2002 - Apr 2003

             Diploma in International Business Management                                                          

• Indian Management Training and Research Institute                                         Feb 2003 - Apr 2003

            Diploma, Market Management(IMTRI Jalandhar)

ACADEMIC  ACHIEVEMENTS

• Member, I.S.T.E Indian Society of Technical Education.
• Paper presentation:  3G networks, Evolution and Future.. 
• I had been appointed as the Institutional Technical Development Representative (I.T.D.R) for the 1999 batch involved in writing and suggestion making for various  development activities
• Campus Placement Assistant:  As a part of student placement union, I served as a placement assistant for maintaining the campus – industrial relations for the year 2002 – 2003

PERSONAL DETAILS

Date of birth:                10TH November 1980              Passport number:            K7990115

Marital Status                 Single

I hereby declare that the above mentioned information is correct to best of my knowledge.

Sumit Chugh

A Motivated Technology Graduate with Extensive Exposure to Technical & Customer

                                      Support across the Globe currently aspiring to Explore                                                            

B tech in computer science